Dentaprime F3T Reviews

Name: Dentaprime F3T
Address: The Halo, Block D, 3 Warton Road, London
Rating: 4.21

4.2 Rating 75 Reviews

79 %

of reviewers recommend Dentaprime F3T

Company Reviews

Questions

Metrics

4.2

Based on 75 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

02038689195

Email:

london@dentaprime.com

Location:

The Halo, Block D, 3 Warton Road
London
E15 2GD

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Dentaprime F3T 1 star review on 17th July 2024

Anonymous

Dentaprime F3T 5 star review on 17th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company post lockdown 2021. I contacted them june 2021 paid the consultation fee and got an appointment for September 2021. After my consultation they came up with a cost nearly double what they advertise so cut a few bits off to bring the price down. I left there with a package and they would contact me shortly for my first treatment that would take place at the end October 2021. The months on September and October I heard nothing and chased them 4 times, every couple of weeks, after just getting fobbed off each time. Finally called 1st November 2021 and they said that I would be contacted January 2022 as they have a back log due to covid. Happy to take my money for an assessment but will not refund me it as they couldn't stick to their original dates agreed and I'd already had the assessment. Do not use this company, it appears they are cramming as many assessment fee patients in as they can but not completing the work.”

Helpful Report

Posted 4 years ago

Dear Disco Stu, Thank you for sharing your detailed feedback about your Dentaprime experience. We believe that the only way to improve our patients' journey is through open, honest and constructive communication. We are sorry to hear that we have not met your expectations. The COVID-19 pandemic has been a challenging time both for customers and businesses. It is our first time operating throughout a pandemic and we humbly admit that those times are challenging for us as well and we're managing the situation to the best of our efforts. We have worked tirelessly to remain open so that we can still support our patients and help them throughout the journey of reclaiming their smiles. Remaining open for business during a pandemic entails strict hygiene protocol and schedule organisation. Despite the best of our effort, there are circumstances beyond our control such as urgent cases, patients being late for appointments and prolonging visits due to time-consuming covid protocols. We would like to take the opportunity to assure you that your comments and recommendations will be taken into account and will be acted upon accordingly in the future. Kind Regards, Dentaprime F3T team

Posted 4 years ago

“Had my first consultation this morning. I was very anxious but they did their very best to put me at ease. Looking forward to our next meeting.”

Helpful Report

Posted 4 years ago

Dear J Morley, Thank you for your kind feedback. We are thrilled to be a part of your exciting transformational journey. Kind Regards, Dentaprime F3T team

Posted 4 years ago

“I was quoted 4,290 for upper all on four implants. I told them I was 66 yrs if age and top teeth missing for many years..would this be an issue they said not necessarily...i now know this is not true. To cut a long story short the price was £9.500 as I needed a sinus lift. Just had a quote from Attelia a dental practice in Turkey same treatment with sinus lift is £4.000 + flights and hotel. The place looks amazing therefore the flights and hotel is like going for a holiday. Dentaprime slogan is "you don't have to go abroad for cheap dental implants...YES YOU DO!!”

Helpful Report

Posted 4 years ago

Dear Ms Queen, Thank you for your detailed review. In Dentaprime we believe that open and constructive communication is one of the pillars of every business' success. Having said that, please note, that being transparent with our pricing is an integral part of our process. After taking the time to check your communication with the clinic, we have confirmed that in your initial conversation over the phone, the dental advisor has advised that a sinus lift/ bone graft may come on top. Whether such additional treatments would apply (in order to ensure a strong foundation for the implants and successfulness of the implantation procedure) can only be determined after a Computer tomography scan which is done during the on-site examination. This owes to the fact that bone loss is not age-bound, but strictly individual. Lastly, the price of £9.500 is not the only option that you would have been presented with. An alternative pricing option would have been presented as well, in the event that you have taken advantage of your complete personal discussion at the clinic. We are truly sorry that the service has not met your expectations and we humbly take your recommendations into consideration. Kind Regards, Dentaprime Team

Posted 4 years ago

“My experience at Dentaprime was nothing like I imagined. Nervous , afraid of the pain I may experience I could have easily turned away or never made my initial call. However I’m glad I did....... Dentaprime, is truly an amazing dentist, each and every member of the team reassures and supports you throughout your full dental experience. Read the reviews, believe the testimonies, find the courage to make that call like I did. My journey was nothing like I had imagined. I can only thank Dentaprime Stratford members, along with the call centre staff Some to mention are: Dr Pedro & his wonderful assistants. Veselin, Milly-Jane, Mariya & Todor. I sincerely, hand on heart thank each an every member of the Dentaprime team member for what you do. Paul”

Helpful Report

Posted 4 years ago

“In real customer service emailed rang text consistently for an appointment after 6 weeks they decided to answer. Staff very rude looking an additional £300 just to book an appointment. Very unprofessional rude and recommend everyone to be very careful of this service. H Johnston”

Helpful Report

Posted 4 years ago

Dear Mr. Johnston, Thank you for your feedback and high intention to begin your dental treatment with us. We work hard to keep our patients happy and healthy as our is aim to provide them with a dental treatment that will change their life for the better. Our intention was never to charge you extra for just booking an appointment. It is a compensation fee of £299 for the opportunity we have lost due to you not attending your previously confirmed treatment appointments. Our records show that there was an appointment for treatment booked for January, which was not attended despite your confirmation. We have a strict Compensation Policy when it comes to last-minute cancellations and no-shows. Our Compensation Policy is part of the contract for a dental treatment we provided to you via email prior to booking the appointments.

Posted 4 years ago

“I wholeheartedly recommend this company. Excellent service.”

Dentaprime F3T 5 star review on 18th April 2021

Helpful Report

Posted 4 years ago

Thank you for the kind feedback. We've worked hard to keep our patients happy and healthy and we're pleased our efforts resonated with you. :) Dentarpime Team

Posted 4 years ago

“I wholeheartedly recommend this company. Excellent service.”

Helpful Report

Posted 4 years ago

“I wholeheartedly recommend this company. Excellent service.”

Helpful Report

Posted 4 years ago

“The staff are exceptional and the price is excellent and tailored to your individual requirements.”

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Posted 4 years ago

“Good morning Dentaprime I really would like to say how comfortable your whole team made me feel and please pass this on.”

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Posted 4 years ago

“Dentaprime was easy to get to good parking friendly good covid rules Highley recomended”

Helpful Report

Posted 4 years ago

“Dentaprime was easy to get to good parking friendly good covid rules Highley recomended”

Helpful Report

Posted 4 years ago

“I am happy with the team at the clinic and their work”

Helpful Report

Posted 5 years ago

“Mr Yong Teong I had my bottom jaw done in September 2020 with the all on four implants On the day of the operation I was very nervous and fearful and very nearly chickened out However it turned out to be really not as I'd feared or expected I felt no pain during the 2 hours of having my lower gums cut opened, scraped, drilled and then have four implants placed into my jaw The operation went well and I was fitted with a set of dentures the next day I did not feel any pain for the next few days although I was given some medication to combat that My jaw was swollen from the episode and I have lots of bruising too My face returned to its pretty self after a week and I'm glad to be feeling a lot better now I am presently waiting for the clinic to book me in for the final stage of my treatment This involves getting a permanent set of dentures that I believe is made from Zirconia Can't wait for that to happen In the meantime I would like to take this golden opportunity to thank all the staffs at Dentaprime with special mention to Dr Tuma for the professional tasks of helping me get a beautiful smile and also be able to eat properly with workable teeths The staff's at Dentaprime are really great at what they do Good time keeping with appointments great job of handling the Covid guild lines and great sense of professionalism Well done everyone Give each other an elbow bump Keep up the great work”

Helpful Report

Posted 5 years ago

“Fantastic staff very professional and friendly x I would highly recommend this state of the art practice.”

Helpful Report

Posted 5 years ago

“I am very impressed with the service I have received and how caring and attentive the staff have been, I am looking forward to my final fitting and will review again.”

Helpful Report

Posted 5 years ago

“I cannot reccomend this clinic enough, They are caring plus put you at great ease . . Many thanks to all there lovely staff . At one time Iwas going to go abroad but after lots of investigation this clinic should be number one for price/ cleanses and the experienced of the team. Thanks Stella”

Helpful Report

Posted 5 years ago

“What an amazing experience. Very professional and superbly clean. I went in with not really knowing what to expect and very apprehensive and left feeling relaxed and happy. Day 1 was preparation and Day 2 all new teeth and a smile I haven’t seen in years..... I would recommend this clinic and all the Staff. Professional and friendly .”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I saw the advertisement for Dentaprime on Facebook and decided to give it a go............ Well that was probably the best decision I have ever made ! These guys are nothing but totally professional and friendly. The best dental practice I have ever visited. A very special mention for Dr Tuma ! OMG what a dental professional she is ! She makes you feel extremely comfortable and explains everything in great detail. She is undoubtably the best dentist I have had the pleasure of meeting. So so happy with my new teeth. If your in any doubt about having this type of treatment then don’t be. VISIT DENTAPRIME F3T”

Helpful Report

Posted 5 years ago

Dear Gary, we cannot express our gratitude towards your lovely feedback! Your words make us very proud and happy. We hope you are enjoying your new smile and we stay at your disposal if any help is needed ❤

Posted 5 years ago

Dentaprime F3T is rated 4.2 based on 75 reviews