Dentaprime F3T Reviews

Name: Dentaprime F3T
Address: The Halo, Block D, 3 Warton Road, London
Rating: 4.54

4.5 Rating 65 Reviews

88 %

of reviewers recommend Dentaprime F3T

Company Reviews

Questions

Metrics

4.5

Based on 65 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

02038689195

Email:

london@dentaprime.com

Location:

The Halo, Block D, 3 Warton Road
London
E15 2GD

Write Your review

Tell us how Dentaprime F3T made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dentaprime F3T 5 star review on 17th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why on one of your good 'reviews' saying how excellent you are does it say the review is from Karimah & Alice. Then about 3 reviews after that in a different review it mentions that a member of your staff there is called Karimah. Coincidence? I think not? This makes me not trust you as a company. Falsifying reviews makes you look like untustworthy liars.”

Helpful Report

Posted 3 weeks ago

“I was thrilled when I found Dentaprime. My first visit to the clinic, staff, the whole process deeply impressed me. What they suggested was a bit scary though…. to take all my teeth out and have full mouth implant…. Fortunately I went there at the beginning of December so with the festive season coming I had a long holiday and enough time to think and talk to people. I also had a second opinion from a dentist which was completely different and more importantly I can keep my remaining teeth. He also explained that I cannot have implants at all due to my gum disease. Ok. I emailed dentaprime cancelled my treatment with them and requested my deposit back. Nothing. No reply. No money back. Nothing…. a bit rude, is not it? Before they used to call me almost every day very politely asking this and that. I understood that their approach is more about marketing than dentistry which is quite sad. Btw I had a terrible toothache when I went there, told them …. they did not even have a look… which made me think as well. Do you think I can have my deposit back?”

Helpful Report

Posted 2 months ago

“Your place is very professional and very efficient but your customer service line is one of the worst I have ever encountered and if you want to talk to someone it’s virtually impossible”

Helpful Report

Posted 6 months ago

“After receiving ssooo many emails saying how fantastic your company is , we can help you " bring back your smile " , affordable dentistry etc... I had my phone consultation earlier today that lasted about 30 seconds ... i was asked how many teeth i had missing ... because i hadnt got the required amount of teeth missing i was told " we are not able to help you " and that was it ... EXTREMELY DISAPPOINTED to say the very least ...I thought there was a bit of a light at the end of my misery tunnel ... but no ... i shall go back to being depressed”

Helpful Report

Posted 1 year ago

“Do not use this company post lockdown 2021. I contacted them june 2021 paid the consultation fee and got an appointment for September 2021. After my consultation they came up with a cost nearly double what they advertise so cut a few bits off to bring the price down. I left there with a package and they would contact me shortly for my first treatment that would take place at the end October 2021. The months on September and October I heard nothing and chased them 4 times, every couple of weeks, after just getting fobbed off each time. Finally called 1st November 2021 and they said that I would be contacted January 2022 as they have a back log due to covid. Happy to take my money for an assessment but will not refund me it as they couldn't stick to their original dates agreed and I'd already had the assessment. Do not use this company, it appears they are cramming as many assessment fee patients in as they can but not completing the work.”

Helpful Report

Posted 2 years ago

Dear Disco Stu, Thank you for sharing your detailed feedback about your Dentaprime experience. We believe that the only way to improve our patients' journey is through open, honest and constructive communication. We are sorry to hear that we have not met your expectations. The COVID-19 pandemic has been a challenging time both for customers and businesses. It is our first time operating throughout a pandemic and we humbly admit that those times are challenging for us as well and we're managing the situation to the best of our efforts. We have worked tirelessly to remain open so that we can still support our patients and help them throughout the journey of reclaiming their smiles. Remaining open for business during a pandemic entails strict hygiene protocol and schedule organisation. Despite the best of our effort, there are circumstances beyond our control such as urgent cases, patients being late for appointments and prolonging visits due to time-consuming covid protocols. We would like to take the opportunity to assure you that your comments and recommendations will be taken into account and will be acted upon accordingly in the future. Kind Regards, Dentaprime F3T team

Posted 2 years ago

“In real customer service emailed rang text consistently for an appointment after 6 weeks they decided to answer. Staff very rude looking an additional £300 just to book an appointment. Very unprofessional rude and recommend everyone to be very careful of this service. H Johnston”

Helpful Report

Posted 2 years ago

Dear Mr. Johnston, Thank you for your feedback and high intention to begin your dental treatment with us. We work hard to keep our patients happy and healthy as our is aim to provide them with a dental treatment that will change their life for the better. Our intention was never to charge you extra for just booking an appointment. It is a compensation fee of £299 for the opportunity we have lost due to you not attending your previously confirmed treatment appointments. Our records show that there was an appointment for treatment booked for January, which was not attended despite your confirmation. We have a strict Compensation Policy when it comes to last-minute cancellations and no-shows. Our Compensation Policy is part of the contract for a dental treatment we provided to you via email prior to booking the appointments.

Posted 2 years ago

Dentaprime F3T is rated 4.5 based on 65 reviews