DesertBoots.com Reviews

Name: DesertBoots.com
Address: Unit 355 Hastings Road Leicester, Leicester
Rating: 4.52

4.5 Rating 1,348 Reviews

88 %

of reviewers recommend DesertBoots.com

Company Reviews

Product Reviews

381

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Phone:

0330 120 0016

Email:

info@desertboots.com

Location:

Unit 355 Hastings Road Leicester
Leicester
LE5 0BT

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DesertBoots.com 5 star review on 5th July 2016

Aneliese Chater

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots great but returns policy confusing. No mention of the £5 to be charged with a prepaid label which is not prepaid as you have to include £5 in cash in the boots!! Watch out for this if you have concerns about the size. It implies returns policy is easy and no mention of a charge. Left a sour taste in the mouth as the boots are lovely but unfortunately he wrong size.”

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Posted 9 years ago

“Wrong boots arrived. Had too go out of my way to post old ones back. Won't post the correct ones until wrong ones returned. Two weeks later still no boots.”

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Posted 9 years ago

“Oh, I am so sorry, I just tried to wear new boots and they are too big:(((. However I normaly use european size 39 and in ur tab it wad written like yours 6, I would need 5. What now? Send it back to you? Thanks for response Lysbet”

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Posted 9 years ago

“ordered and paid for on 15/10/14 and have still not received my boots.”

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Posted 9 years ago

“I had to return my boots as the order had reverted to the original size 12 that came up on the order, I returned them on 27th July and I am still waiting for the size I asked for, it's now 14th August Very disappointed as the boots for the price were great”

Helpful Report

Posted 9 years ago

Hi Graeme Cairns, I am extremely apologetic in regards to your purchase. We have got in contact with yourself via email with an update of your order. Unfortunately, the boots are discontinued and we are not able to obtain another pair in size nine. As we would like to win your confidence with our brand, we are willing to exchange the pair for the value of purchase on our website. If there is anything else we can do to improve your experience, please get in touch as we look forward hearing from you. Kind regards Dhru DesertBoots.com

Posted 9 years ago

“The boots were to big for size 9”

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Posted 9 years ago

Hi Harry, Sorry to hear your boots are a little too big, if you are satisfied keeping the pair, I would suggest putting some insoles inside the boots, this will also increase the comfort although desert boots are remarkably comfortable. If there is anything else please feel free to get in touch. Kind Regards Dhru DesertBoots.com

Posted 9 years ago

“Still haven't received my items”

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Posted 9 years ago

“I ordered a pair of boots that clearly said was in stock, a few days later I received a call to say that sorry but the boots are out of stock despite the fact they was still showing as in stock on the internet but they would be with me in a few days in time for a birthday as they were a gift. After receiving no boots and no communication I decided to call and find out what was going on only to be told sorry your boots wont be here till the end of the month!!!! The boots were ordered on the 10th April. I think this company advertises boots as being in stock and then import them. I asked for a refund which I did receive quite promptly but would not advise ordering from this company to avoid disappointment.”

Helpful Report

Posted 10 years ago

Hi Cheryl We are very sorry about the experience you had. We don’t import based on when we receive an order, however if we have a sudden large quantity of orders, such as in your case it, the shoes can oversell then we have to import more stock. Again we are very sorry about the experience you had and if there is anything we can do please get in touch with us.

Posted 10 years ago

“Boots were labelled 11 but were clearly much smaller, up to half inch shorter than all other size 11 shoes I own. Customer service staff unhelpful and failed to do what we had agreed, such as ringing back with information. In short I wouldn't buy from them.”

Helpful Report

Posted 10 years ago

Hi Jonathan, We have sent you a personal email which we hope will resolve the issue.

Posted 10 years ago

“AWFUL. The craftsman ship is disgusting. NO INSOLE. Just bare plastic at the bottom of the shoe. Glue still showing. I know these boots are cheap but this was taking the mick a bit. I will be returning pronto.”

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Posted 10 years ago

“very disappointed with customer services - obviously staff not trained enough to deal with simple questions - will never buy anything from this supplier again ?”

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Posted 10 years ago

“NOT the colour shown in the picture. Dont order these boots unless you want them to come in bright purple, rather than the steely colour shown in the picture. Really unhelpful when asked for a refund, and despite this issue refused to pay for return shipping. Would definitely not recommend.”

Helpful Report

Posted 10 years ago

“My first order never came because it was out of stock and I was never notified about this. I only found out when I rang up six days later. I have now re ordered but I feel the order process appears to be going really slow for delivery, hopefully my views can be switched around with this delivery.”

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Posted 10 years ago

“bonjour je voudrais échangé les chaussures car le 41 taille trés grand je voudrais la taille 40 indiqué la démarche à suivre pour le retour ,cordialement”

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Posted 10 years ago

“NOT!!! Received my purchased! Very very poor customer service. Very poor supervisor . Phoned to check where they were, then no return phone call. phoned again to be told I would receive them on Wednesday the 9.10.13. Didn't arrive then, I! phoned again to be told I that there was a problem with the dispatch and would be receiveing them till Tuesday 15.10.13. Asked for special delivery, supervisor very awkward and un helpful.( I ask for them if at all possible to receive them by the 11.10.13 when I placed the order as we had a wedding on the Saturday. )Didn't bother to let me know...supervisor bit of a smart Alec . I seemed to be doing the chasing....... Still not received to date, no apology for the delay. So not happy with service at all.”

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Posted 10 years ago

“Having bought a pair of boots from you i found out that they were faulty, i emailed yourselves and was told to take a photo of the fault and it would be examined, having waited a week i emailed again asking what was happening and got a reply that i had to send them back to you and a decision would be made. Having again waited another week or so without reply i emailed again and again untill 4 or 5 days later i got a reply telling me that they had mislaid the boots and did i have proof of postage, and having looked i cant find it so i emailled this back to you a week ago and i still have not heard anything again. Overall this is now in its 5th week and i am still nowhere nearer a conclusion and i think the service that i have recieved is extremely poor and await your responce.”

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Posted 10 years ago

“What can I write a review about?? I ordered nearly ten weeks ago and have not received the shoes!!!! Someone has to lift their game..”

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Posted 10 years ago

“Initially I was very pleased with the purchase but after about 3 months the soles wore down to reveal holes approx 1cm in dia every 1cm across the sole and heel in rows to cover thee whole sole. I now have had the boots 6 mnths and they are only good as slippers around the haous. The boots used to be of good manufacture adn I could get 18 mnths wear out of them. They are now a waste of money”

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Posted 10 years ago

Hi David Thank you for your review, i hope you can give us a chance to rectify this problem. Please contact me 0116 3260604 and we will try our best to help you. Regards Ash

Posted 10 years ago

“my size eight wouldn't fit. so i am not happy too narrow.”

Helpful Report

Posted 10 years ago

Hi Herbert Im sorry to hear that your boots were too narrow. Incase you did not know, we stock a wide fitting range of desert boots on our website. We also have a no quibbles return policy which now allows you to send goods back for a refund within 14 days of you purchase, alternatively you now have 30 days for an exchange. If there is anything we can do to help please email us at cs@desertboots.com or call us on 01163260604. Regards Ash

Posted 10 years ago

DesertBoots.com is rated 4.5 based on 1,348 reviews