“Designer bathware are amazing at what they do. They have great products at great prices, but it is their customer service that stands out to me. After purchasing, the product is quickly despatched, and customers are constantly kept in the loop with communication updates. I cannot fault this business”
“I took advantage of the Black Friday Sale but what impressed me most was the prompt service, professionalism & helpfulness of both my enquires & purchases. Thank you 🙏🏻”
“Great experience, very prompt delivery of our Faucet Strommen tapware (needed urgently as well for a Reno) and without a hitch. We will definitely make our next purchase for our second bathroom through Designer Bathware. We wish we had of known they supplied Faucet Strommen when we did our kitchen last year as the company we used did not leave a good impression on us with mistakes in ordering and poor customer service. Ordering through Designer Bathware made the process easy and stress free.”
“Service was somewhat disappointing and could be constructively improved in the following areas: Order placed took 2 weeks to be despatched and delivered from the time of order. There is also a 20% re-stocking fee for returns where many competitors/alternative suppliers offer free returns. Whilst the re-stocking fee is advertised in the Returns Policy, it is off-putting to the consumer and is a negative POD (Point Of Difference) from competitive retailers/stockists of the same product(s). It increases buyer resistance and unfortunately is a determining factor in whether we will purchase from The Designer Bathware again as a residential builder. We trust this is received constructively and might better aid your business.”
