“Beware - don’t expect to get the next day delivery when you pay for it.
Hugely let down and no one at the end of a phone or replying to emails in a timely manner. Shambolic customer service.”
“They do not answer emails, NO CUSTOMER SERVICE SKILLS AT ALL! Purchased product never arrived, eventually cancelled the order for £155 worth of paint, went to B&Q and got the same paint mixed within10 mins and at half the price! No wonder this country is going down the pan, we are unbelievably bad at customer service.,”
“Designers Guild has NOT made me happy.
Since July I have been trying to get a refund of £80-00 after I returned an item that differed from its description on their website.
I have rung Kings Road shop numerous times & am constantly told someone ‘will deal with if’ but the next time I ring no one has any record of my earlier calls. I tried customer service two days ago & was directed back to Kings Rd as customer service deals only with items bought online!
Please can anyone help? For a company with the purported standing of DG, this is really dreadful treatment of a customer.”
