Dexam Reviews

Name: Dexam
Rating: 4.82

4.8 Rating 1,141 Reviews

96 %

of reviewers recommend Dexam

4.8

Based on 1,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

cs@dexam.co.uk

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Dexam 5 star review on 10th January 2018

Lena From Spain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been buying Rushbrooke Aprons and Oven Gloves for many years, but can't get them in the shops anymore, so we have been really pleased to be able to get them via Dexam. We have just bought some Rushbrooke Aprons and Oven Gloves for the second time around. We love the quality of Rushbrooke Aprons and Oven Gloves and are very impressed with Dexam's service … full choice of colours and prompt delivery. Well Done.”

Helpful Report

Posted 6 years ago

Hi Jane Thank you for your 5-star review. We were pleased to read that you were able to find the Rushbrooke aprons and double oven gloves that you were seeking on our website. Along with being satisfied with the quality of your order, we are also thrilled to read that you were happy with the overall experience experienced when shopping on our website. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Very impressed with all aspects of my order from the ordering itself to the speed of receipt, and particularly the quality of the packaging which was all environmentally friendly. Well done Dexam. I would have no hesitation in recommending you.”

Helpful Report

Posted 6 years ago

Hi Laura Thank you for your 5-star review. We were pleased to read that you were pleased with your experience when shopping online at Dexam. It was also nice to read that you were satisfied with the speed, but also with the feature of our environmentally friendly eco-chips, easily biodegradable for convenient packaging. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

Thank you, Laura. We love reviews like that. I will pass it on to the team, and that will encourage them even more. Hope to see you on the site again soon!! Roger

Posted 6 years ago

“Have used them for fathers day so nice to be able to put them from hob to oven to table and look the business!!!!!”

Helpful Report

Posted 6 years ago

Hi Sylvia Thank you for your 5-star review. We were pleased to read that you were happy with your Chasseur Cast Iron pan and that it lived up to its intended purpose. We are also pleased that it looked superb when placed in the centre of your table. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Was able to purchase microwave Turntable plate for bottom of microwave where many companies didn’t stock”

Helpful Report

Posted 6 years ago

Hi Norman Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We were pleased to read that you were able to purchase the microwave plate that you were after. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“I bought two inexpensive (half-price, so even better), colourful pot holders - more flexible than oven mitts and better padded than a tea towel! So the product was just what I was looking for at a price to match, the website was easy to use and delivery was pretty prompt. Can't really comment on packaging/security as they didn't really need special treatment.”

Helpful Report

Posted 6 years ago

Hi Chris. Thank you for taking the time to leave a 5-star review of your experience when shopping online at Dexam. We were pleased to read that you were satisfied with your pot holders and that they met with your expectations. We are also pleased that our site was easy to use and that you were able to find what you are after. We hope to see you shopping online at Dexam again in the future. Many Thanks Charlotte

Posted 6 years ago

“Faultless service. Bought jug for a present. Actually even nicer than expected. May even have to order one for me too!”

Helpful Report

Posted 6 years ago

Hi there. Thank you for your 5-star review. We were pleased to read that you were pleased with your ordered jug and that it exceeded your expectations. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Bought a set of beech & acacia spoon & turners, [left my existing set at a holiday house] absolutely fab. Look great,good quality and do the job,very pleased.”

Helpful Report

Posted 6 years ago

Hi Gary. Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We were pleased to read that you were satisfied with the quality of your replacement Beech and Acacia Serving Utensils. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Fantastic tea-towels. Well made.”

Helpful Report

Posted 6 years ago

Hi there. Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We were pleased to read that you were satisfied with the tea towels that you ordered and that you found them to be to a high quality. Thank you again for your 5-star review and we hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Easy to use website, good products as described and delivered on time. Happy to buy and support a local Sussex company.”

Helpful Report

Posted 6 years ago

Hi there. Thank you for your 5-star review of your experience when shopping online at Dexam. We were pleased to read that you found our site easy to use and that your order met with your expectations and was delivered within the agreed time frame. We hope to see you shopping online at Dexam again in the future. Many Thanks,

Posted 6 years ago

“Very efficient - answered queries and delivered within the timescale. My future son in law was delighted with his apron- great quality !”

Helpful Report

Posted 6 years ago

Hi there. Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We were pleased to read that you found the overall experience efficient and that our customer service team were able to assist with any queries that you had and that the apron was a welcomed gift by the recipient. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Our proffesional wok arrived earlier than expected and is an excellent product which looks like it will last many years. great value for money. very very impressed with eco chips used in the packing. They look and feel just like polystyrene but are made of starch which is bio degradable and disappear with water... great work Dexam”

Helpful Report

Posted 6 years ago

Hi Chiara Thank you for taking the time to leave a review of your experience when purchasing a new wok from our website. We were pleased to read that our delivery service was fast and that it exceeded your expectations by arriving earlier than intended. We are also pleased that you appreciated our eco-chips, a key feature that more online retailers should incorporate into their packaging. Thank you again for leaving a review and we hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Just what I wanted, and quick delivery really pleased ,thank you”

Helpful Report

Posted 6 years ago

Hi there. Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We were pleased to read that you were able to get what you were searching for but also that our delivery service was fast and efficient. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

Hi Gill. Thank you for your 5-star review. We were pleased that the service you received was to your expectations and hope to see you shopping online again in the future. Many Thanks, Charlotte

Posted 6 years ago

“I had an item missing from my order which was dealt with swiftly and the said item arrived in the post within several days, however no apology was offered. This was the second order I have made with Dexam and both arrived swiftly and well packed. I have been very pleased with the items from both of these orders.”

Helpful Report

Posted 6 years ago

Hi there. Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We are disappointed to hear that your order was missing an item and that no apology was given by our customer service team, let me offer my sincerest apologies. On a more positive note, we are incredibly pleased that both your orders arrived swiftly and were well packed and hope that you will return to shop at Dexam in the future. Many Thanks, Charlotte

Posted 6 years ago

“Good service, quick delivery and a very fair price for great quality!”

Helpful Report

Posted 6 years ago

Hi Steve Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We were pleased to read that you found our service both quick and at a reasonable quality. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“The coffee pot I bought was exactly as described, good quality , and great colour. It arrived promptly and was well packaged”

Helpful Report

Posted 6 years ago

Hi A.H Thank you for taking the time to leave a review of your coffee pot that you purchased at Dexam. We were pleased to read that your order was as described, received in good condition and was well packaged. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Delivery was super fast, packaging was excellent and is now contentedly composting. The wok I received has genuinely transformed my cooking (for the better): I am utterly delighted with it. The price was reasonable, too - especially given the excellent quality of the goods.”

Helpful Report

Posted 6 years ago

Hi Bernard Thank you for taking the time to leave a 5-star review of your experience when shopping online at Dexam. We were pleased to read that your delivery of your order was fast and efficient and that you were pleased to receive our eco-chips packaging your order. We strive to offer an exceptional service at a competitive price and are thrilled that you were satisfied with your overall experience and hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“Excellent products designed for those wanting to help to save the planet. Products were dispatched very quickly and well packaged.”

Helpful Report

Posted 6 years ago

Hi Val. Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We were pleased to read that you were satisfied with our collection of environmentally friendly products and that you found our service quick and efficient. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

“A happy customer! I've just added to the few Dexam enamel espresso cups which I bought from a local supplier several years ago, and which are always much admired on picnics. Delighted to find more from Dexam themselves. These little mugs are a really good, picnic-proof design, plus they look fantastic. Good value, quick delivery. Perfect.”

Helpful Report

Posted 6 years ago

Hi Kate. Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We are pleased to read that you enjoy your Dexam enamelled mugs, getting many compliments at picnics. We hope to see you shopping online at Dexam and hope you have many happy picnics ahead of you! Many Thanks, Charlotte

Posted 6 years ago

“Excellent products and service”

Helpful Report

Posted 6 years ago

Hi Andy. Thank you for taking the time to leave a review of your experience shopping online at Dexam. We were pleased to read that you were satisfied with both the service and quality of products on offer and hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 6 years ago

Dexam is rated 4.8 based on 1,141 reviews