Defend London Reviews

Name: Defend London
Address: Inside Out Fashion Studio LTD, 308 Ducie House, 37 Ducie St,, Manchester, Manchester
Rating: 4.78

4.8 Rating 662 Reviews

96 %

of reviewers recommend Defend London

Company Reviews

Questions

Metrics

4.8

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07725407982

Email:

phil@dfnd.co.uk

Location:

Inside Out Fashion Studio LTD,
308 Ducie House, 37 Ducie St,,
Manchester
Manchester
M1 2JW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible Customer Service, I ordered a Hoodie and Oversized T-shirt both size Large, the shirt fit fine but the hoodie was more like a kids size. I ordered on 27/11/2024 and it arrived late on 06/12/2024. Since it has arrived, I have emailed twice on 06/12/2024, 12/12/2024 and have also made an enquiry on their website sometime before Christmas, but still have yet to hear anything. They have no desire to help out with customer complaints and now I have wasted £25 due to their incompetence. I won't lie and say the clothing is bad quality, because the T-Shirt fits me well and is good quality, but it's not worth purchasing from here, because if you find yourself wanting a refund, there is absolutely no chance of that happening.”

Helpful Report

Posted 10 months ago

“I ordered 3 tracksuits but one was too small so I sent it back and ordered another tracksuit that was the correct size. DFND have confirmed they have received my return and yet are not giving me a refund. They are now not communicating with me at all despite numerous attempts from me. I have now raised the matter with Klarna and my bank. It is a very unfortunate situation as my son really liked their clothes and I have always had a good experience previously but after this experience I will never use them again as the lack of customer service is beyond unprofessional.”

Helpful Report

Posted 1 year ago

“No customer service at all. I returned my goods via evri (which I paid for) and still no refund. Will have to raise an issue with my bank. Avoid at all costs.”

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Posted 1 year ago

“Excellent prices, quality and delivery”

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Posted 1 year ago

“Order several clothes aged 11-12 but so small wouldn't fit an 8 year old. I returned Via Evri beginning of December who sent me photo confirmation of delivery. I still haven't received a refund. I've emailed a few times and no response thankfully I too paid with Paypal so have had to raise a dispute with them. They have their clothes back and my money. Terrible company.”

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Posted 1 year ago

“very good stuff”

Helpful Report

Posted 1 year ago

“After waiting over a week for my item to be dispatched IAM still waiting for a response after several emails regarding being sent the wrong product which was supposed to be an Xmas present. So looks like I'm stuck with a hoody that is too big & not the sweatshirt I ordered.”

Helpful Report

Posted 1 year ago

“Good quality clothing, good prices and quick delivery. Very pleased.”

Helpful Report

Posted 1 year ago

“Quality of materials of the clothing isn't the best, the transfer stickers pretty much peeled off after the 1st time my son wore his tracksuit and don't get me started on the washing of them wouldn't buy anymore from this company tbh sorry just poor from start to finish”

Helpful Report

Posted 1 year ago

“I ordered but didn't get it 😕 so I had to get a refund, apparently it was out for delivery but didn't get to me”

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Posted 1 year ago

“Delivery was fine exept went to wrong address sent items bk still waiting on refund replied to say recieved the goods but now getting ignored lukily i payed with paypal so now there,s a dispute with the company n hopefully i will recieve my refund not very happy with this company ar all ⁰”

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Posted 1 year ago

“Great clothes as the sizes of clothing is tailored for all sizes especially the bigger guys will also find this site amazing 👏 awsome I'm one happy customer as I have purchased recently and in the past 😀”

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Posted 1 year ago

“Very good quality and raster delivery”

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Posted 1 year ago

“Great quality clothes”

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Posted 1 year ago

“Website is super easy , customer service 100% . The products are well made and what's more excellent value for money.”

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Posted 1 year ago

“Parcel was safe”

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Posted 1 year ago

“Great clothing. fast delivery. Highly recommended”

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Posted 1 year ago

“Excellent service as usual thanks”

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Posted 1 year ago

“Delivery was quick, the items i bought for my grandson seemed good quality but sadly none of it fitted it him he is 11yr and i bought 13/14 but got sent 13”

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Posted 1 year ago

“Excellent service. Great quality . Bought for Christmas for my grandchildren and son, son in law”

Helpful Report

Posted 1 year ago

Defend London is rated 4.8 based on 662 reviews