“Techluxurious is a Big company selling lots of various items on an e bay shop.
Their parent company is called DHAMMATEK in Peterborough.
They sold me an outside floodlight with a PIR sensor to detect a person moving and light up. Worked for three days till it rained. The rain filled the Sensor and got inside the LED screen area and failed. I sent photographed of the water filled Lens. They are good enough to replace the faulty item BUT Refused to help me to Pay to have their faulty item removed from my wall. I am disabled so I paid to have this fitted Then had to PAY AGAIN to have it taken down and will have to PAY AGAIN to re fit their free replacement.
I paid the first time for fitting (As expected ) BUT its their faulty goods that Incurred the Removal of this faulty light that was dangerous having a short and connected to my Mains power supply CAUSING PROBLEMS.
When the replacement arrives I have to Pay the electrician again to fit this second / replacement one... They are guaranteed for 3 years. It lasted 3 days and cost me the Removal and refitting.
I ASKED THE COMPANY TO PAY THE REFITTING COST ....ONLY £20 BUT THEY REFUSED..... It was their faulty goods that cause this expense.
SO was it unfair to ask them to cover the REFITTING. They caused it by selling me faulty goods ....
I have to add that I have had Three replacements One arrived with broken glass (OK so it was poorly packed and the postage did that one The NEW replacement Just arrived as I was typing this (third one now ) is falling apart where the PIR slots in ...Its hanging out So is the rubber weather insulating seal. !!
I will be writing reviews due to costs incurred by me and three broken Floodlights”