DHgate.com Reviews

“ The customer service is horrendous and because your not buying from legit companies they can rip you off like this and there’s not much you can do about it. ”

“ fake products, if you ask to return the item (i tried w different sellers) they will give you the biggest headache, forever to respond, impossible to contact customer service! In the end, if the seller finally agrees to pay for freight (some dont), you have to put more money on top of it, and the only reimburse you get is credit to buy more garbage in this company. ”

“ Horrible experience. No customer service! You cant email or talk to a real person, just a bad robot that wont understand requests. Bought a 140 dollars sneackers, came in bad shape and the cost for shipping back is 90$. Now im stuck with low quality shoes and lost my money ”

“ I purchased a Luis Vuitton purse from toplvbag789. I didn’t even have it a month before it started falling apart. The corners are peeling and the inside is fraying. I contacted the seller and sent them pictures of the damage and they refused to do anything. They said there purses are good quality and refused my refund. Customer service is horrible. ”

“ Tried getting to DHgate service department said I had to get my email verified first but system won't let me do that. ”

“ Got scammed with a fake products and the customer service took the side of the seller and helped him to scam buyers ”

“ Do not buy here. It is not save. If your package does not arrive the seller won’t help you and the customer service will make excuses for not paying you. You will list your money. ”

“ Don't wasted your time and money here, some of the seller cheating their customers, you don't get what you see, and customer service was from China and horrible, they protect the sellers to cheating you, they don't let you return and refund because order canceled mean DHGate get nothing, customer service try to set up the buyers, there are no way to return for refund. Save your money to buy the real one! ”

“ Terrible service from customer service and vendors. Items I ordered never made it. And in there system it showed items being returned to sender mid delivery . I was informed I couldn't get replacement or get shoes sent back out. Terrible experience ”

“ Long delivery waits, wrong items sent, no items sent but charged, no customer service from DHGate or their sellers,shoddy made items, sizes are nowhere near accuracy. By far the customer service is a huge issue, do yourself a favour and shop anywhere else ”