Hi Peter,
Thanks for getting in touch and leaving some feedback.
I'm sorry that we were not able to complete your order. I can see that you had selected the Galaxy S5 on EE. It appears the reason we were not able to offer you the contact was due to the credit check with the network.
Apologies if this was not communicated to you, I can understand how frustrating it would have been.
I hope that we can have you as a customer in the future Peter.
Thanks,
Hugh
Hello Danuta,
Thank you for getting in touch. I'm really sorry to hear that you wish to make a complaint with us. I do have access to your account, so what I will do is email you for some further information so that we can discuss this further.
Thanks, Sam.
“I did have a problem making the order online, but called the customer service number. The people there were excellent and sorted the problem out very quickly. I got my new phone (which was a very good deal) a couple of days later. Many thanks. I need to buy my son a phone next year and Dialaphone will be first on the list.”
“2 years back I have initially taken Vodafone contract through dial a phone and after completing Vodafone I thought of switching phone and contract to EE through dial a phone (Again...) but unfortunately it has been declined ...not sure why but only response I got is credit check failed then I verified my credit check and it's 746 with all green ...this time some how I am not impressed with dial a phone”
Hi Vamsi,
Thanks for getting in touch and leaving some feedback.
I'm sorry to hear that your order was unsuccessful, I am afraid Dial a Phone do not receive the direct reason as to why a credit check has failed.
I would advise to contact the network provider to discuss the cause further.
Thanks again,
Hugh
Hi Karen,
Thank you for getting in touch.
I'm really sorry that you're order has been unsuccessful. All orders that have been placed are subject to the relevant security and credit checks. Once your order has completed these checks you will be sent an email with the outcome.
I'm really sorry about this and for any inconvenience that it has caused.
Thanks, Sam.
Hello Mario,
Thanks for getting in touch, I do hope that you're well?
Once your order has been confirmed successful it will be despatched from our warehouse for you. You will receive an email once it has been despatched and also a text from the courier when it is out for delivery.
I'm sorry that you've not heard anything yet about yours, I shall take a look at this for you and drop you an email with some further information.
Thanks, Sam.
Hello Lorraine,
Thank you for your comments and feedback.
I am really sorry about this, when you place an order with us it is subject to the relevant checks and availability. There is 2 checks that are completed, an internal security check and then a credit check with the network that you have chose. I'm afraid for security reasons we don't always get the exact reason back as to why the order has failed.
I'm sorry for any inconvenience that has been caused.
Thanks, Sam.
Hi Ann,
Thanks for getting in touch and leaving some feedback.
I'm sorry if you have not received your redemption schedule, I can confirm it was sent on the 16th April 2014.
If you would like to email your full details and order number to socialsupport@dialaphone.co.uk I will request these again for you.
Thanks again Ann :)
Hugh
“Not happy as I asked if my Orange home broadband discount would stay as I get it for free the advisor told me it would stay same now iv got to pay for it not happy and won't compensating”
Hi Ian,
Thanks for getting in touch and leaving some feedback.
I'm sorry to hear that the information given to you was not correct. I can imagine how frustrating this must have been. I would be happy to look into this further if you would like to email your full details along with your reference number to socialsupport@dialaphone.co.uk we will look into the matter further. Please allow 2 working days for contact once your information has been received.
Thanks again,
Hugh
“Extremely good value with the cashback. Unbelievably quick delivery - and given a 1 hour window on the day, which was great. Very pleased with phone (Nokia Lumia 520), although cashback redemption timetable was not included. However, when I emailed customer service I was immediately sent a detailed timetable. Very satisfied!”
Hi Thomas,
I'm sorry to hear that you want to cancel your order. Orders can be cancelled within the first 7 working days of delivery, if placed online/over the phone.
I've checked the order reference that you've left and it is showing that this particular order has been cancelled. If you would like to discuss this further please feel free to get in touch on 08448 712251.
Thanks, Sam.
