“Firstly with my phone it says get some for with my phone. I called up dial a phone. They said they will send them off two day after getting my phone. A week later still no forms which are part of my contact. Rang them again u guys didn't even send the forms. Maybe you should change what you wrote on your information letter which come with your phone. I dint think I'll be using dial a phone again. I feel like I'm paying for half a contact here. U need to make your information more clear. I'm fling to end my contact.”
Hi Rebecca,
I’m sorry to hear you’re unhappy.
Are you writing in regards to your redemption paperwork? If so, you can email your full contract and contact details to socialsupport@dialaphone.co.uk and I can request these for you. Once requested you should be waiting no more than 2 working days for your paperwork.
Hope this helps Rebecca.
Many thanks,
Hugh
“What a fantastic service. I used Dialaphone for both mine and my daughter's new phones, and wouldn't hesitate to recommend to anyone wanting a new contract. I personally save an average of £25 a month, compared to my old Orange contract. Why didn't I know about you earlier???”
“Very unsatisfied with dialaphone. As with all contracts there is a 24hour cool down period. I changed my mind almost as soon as the sales call was ended and I was told there is nothing that they will do about it. I was told that the contents of my previous phone would be transfered over by a simple text, this was not the case and after only having the phine in my posetion for less than 7 hours they cut off the simcard in it forcing me to use the new one eventhough none of the old sims contents were available to access anymore. This meant that all contacts were lost. Some friendships are built on direct contact not social media and because of dialaphone I now have to wait for a random phone call from them to get those numbers back. I found that the sales team are nice until you agree to a contract and then they hurry you through the process with little friendlyness. Its as if they thansfer you to a automatic system. Very impersonal. I will never recommend these to anyone ever.”
Hi Laura,
I'm sorry to hear you would not recommend Dial-a-Phone.
There is a 7 working day cooling off period for new contracts purchased over the phone or online with Dial a Phone. However, this policy does not extend to upgrades, this is because an upgrade is a continuation of your previous contract.
If you are an upgrade customer we are, however, able to look into alternative handsets if you do not like the current one aslong as you are within 7 working days and . This timescale begins the day after delivery.
Many thanks,
Hugh
“Very good service ordered phone on website and delivered the next day and a good saving on high street prices too ,very well done all round 1st class service would use again and would and have recommended to family and friends”
“I was mis sold a product. Made a complaint and it was agreed that I had been mis sold however nothing has been done to rectify this. Avoid this company”
Hi Steven,
I'm sorry to hear this. I can take a look into this further if you want to elaborate the details of the situation. Feel free to email socialsupport@dialaphone.co.uk with your full details.
Thanks,
Hugh
“When I upgraded to an IPhone 5c I still had 3 months on my old contract. I was told I would get a refund for part of the amount I needed to pay off this contract. This was 2 months ago and I still have not received a refund as promised!”
“Fantastic service. I went into the phones 4 u store and they couldn't do the deal I wanted so they rang dial a phone and the deal was done over the phone and it arrived 2 days later. Great fast service and the staff where spot on.”
“I was perfectly happy with the deal until I found out that the cashback that the sales person I spoke to promised, was not £50 cashback. It was 5x £10 by redemption. This is utterly ridiculous and should have been explained. Your company should not offer something as stupid as this where I am expected to post a letter (at my expense) 5 times at 5 different times through the 2 year contract. I am sure you offer this so that people don't bother because of how much unnecessary hassle it is, or your customers forget. I will however ensure I do this so that you don't get to keep my money. I would not have taken the deal if I had known that the cashback was not what I was offered as part of the deal. The cashback was a very important part of the deal because it was the only thing that ensured I would continue to pay the same price as my previous contract.
Considering how badly explained this was by the sales rep I spoke with (she told me it was simply cashback that I would receive within 1 month of the contract beginning), I believe you should offer me the £50 cashback now. I also think you need to consider removing this 'cashback by redemption' from all of your deals as this does not show your customers any form of respect.
Other then this, the deal was OK and the service wasn't bad.
Kind regards,”
“My feedback would have been very good had I had received the £20 credit in my bank I was promised by the sales person as a clinch to get the sale!!!!”
Hi Michelle,
Thank you for your honest feedback.
In regards to cashback, this should be processed within 21 working days and I am sorry that this has not been the case on this occasion.
I have passed your feedback onto the team and someone will be in touch with you within 48 hours in order to resolved the issue.
Thanks,
Katie
“Was offered a free Samsung Tab3 with the phone contract. It didn't arrive and had a real battle to get it. They finally listened to the recording of the contract agreement phone call and I got it.”
Hi Susan,
I am sorry to hear that there was problem in receiving your free gift and for the fact that it had to be disputed.
This is not the kind of service that we wish to provide and this feedback will be passed onto the team to ensure that they take great care when processing future orders.
I am really pleased that the issue has now been rectified and offer sincere apologies for any stress caused throughout the delay.
Thank you for your feedback,,
Katie
Posted 11 years ago
Hi Susan,
I am sorry to hear that there was problem in receiving your free gift and for the fact that it had to be disputed.
This is not the kind of service that we wish to provide and this feedback will be passed onto the team to ensure that they take great care when processing future orders.
I am really pleased that the issue has now been rectified and offer sincere apologies for any stress caused throughout the delay.
Thank you for your feedback,,
Katie
Hello Brian,
I am sorry to hear this,
If there is automatic cash back included in an order then this is processed within 21 working days directly into your bank account.
We have got access to your account number, so I will send for this to investigated further for you. Someone will be in touch within 48 working hours in order to resolve the issue.
Thank you for your honest feedback.
Thanks,
Katie
Hi Richard,
Thank you for taking the time to provide feedback.
I am sorry to hear that you found our website difficult to use, we have recently has a new platform and we strive to make the user experience as good as it can be for every customer.
This is something that I will feed back to the team.
Thanks,
Katie
“wasnt very happy with the package. the lap top i recieved is completely differant in spec to which you offered when i tookout the contract also the phone is poor all in all not very happy.”
“Had to send first phone back due to it being 'used'. Once sorted I find out the original SIM card that was first sent back was still running in my name drawing up a bill, along with the actual one I was using! After 2 months it was eventually sorted! Had been recommended by a friend to use the company but will not be using again in the future,”
“Hi
Samsung Galaxy Tab 3 which i bought from you is not working. It just 2 1/2 month old. I am not happy with piece and I am not happy with customer service.
Thx
Bhanu”
