“Original item ordered was discontinued although order paid for. Refund was prompt.
Replacement order was sent 22 days ago but is still nowhere to be seen (though this is not Digidirect's fault).”
“My purchase from digi Direct was a very pleasant experience, I recieved the item only in a few days and it was what I had exactly ordered. Thank you.”
“I purchased a product from this group on November 23 2021.
Two days later on November 25 2021, they sent me what appears to a partly automated message basically outlining that they do not have stock of the product that they are offering and that I purchased.
To correct the situation (and this is unbelievable), the automated pasted part of the email invites me to make ANOTHER purchase and they will give me AUD$10 discount.
WAIT FOR IT!
The next part says that If I make another purchase utilising the $10 discount, I cannot receive a refund for the original item that they sold me and do not have.
I have written to this group numerous times and spoken on the phone to get my money back for an item they sold me and do not have.
They have responded by basically informing that the refund matter has been “escalated to bloody management”.
It’s not rocket science to understand that management are responsible for the entire situation in the first place.
9 days later, I have not received any refund and do not appear any closer to receiving it.
As of today, 2 December 2021, I have now filed a PayPal dispute and failing that, further legal actions will commence including with appropriate departments.
I have also placed a review on TrustPilot and ProductReview. They responded to those reviews with a “sorry”, but have completely failed to personally contact me with an apology. They are holding onto peoples money with a vice grip!”
“The customer experience with these clowns is SHOCKINGLY bad.
Think very carefully before giving these people your money.
I have orders arriving in bits and pieces as they allow you to purchase stock online that is not available for dispatch. When chasing my orders up with the CS team they just don't seem to care. I am still waiting for items that I ordered almost a month ago.
I have had to chase multiple items several times over and am having to stay at home waiting for my orders to arrive one piece at a time. There is no pro-active work from their end to keep you updated. They just take your money and leave it up to you to figure it out. Very frustrating and is costing me money as I'm not out working.
Be careful ordering online as what you have ordered may simply not be available, and this will not be noted on the website.
I consider digi-Direct's business practices to be shady (at best) and I recommend going to the competition.”
“In February I purchased 10 cameras, 8 cameras were delivered 2 cameras were not delivered.
DigiDirect investigation took a while but eventually they came back and said we didn't send the cameras and we will give you a refund instead of sending them out. A month later still no refund, we contacted them back and they said they will do it, then we received an email from Geoff saying that the serial number was why they haven't refunded.
We contacted them again today and spoke with James who after 45min told us he doesn't know whats happening and we would not be getting a refund today.
This can't be legal? I have all the evidence to pursue this further. Please help”
“I purchased a Canon EOS 90D camera, from Westfield Miranda, which I am very happy with. But with the camera deal was also supposed to include a lens, but the lens that came with the camera was out of stock. So the sales woman offered me another larger zoom lens, which I was happy to purchase, except she sold me the DISPLAY lens, which didn't come in a box/packaged and she didn't ask or mention to me that it was a display lens. I overheard her talking to another staff member and heard her saying that I wouldn't know it was display and it wouldn't matter. Another customer in the shop was talking to me about different lenses at the time, so i was distracted and i didn't realise until i got home, that it wasn't packaged like a new lens and that she must have sold me the display lens. She should have mentioned this was the display lens. Disappointing behaviour!”
“Cannot fault the team. Had a product with an issue (no fault of their own) and they had me a new one sent over in no time. Easy to deal with. They are clear and detailed in their approach.”
“Went to get my film developed a month ago and the shop assistant lady with dark hair wasn't very helpful. I had an issue with my camera and she told my partner 'I'm supposed to know how to roll my film back' even though she has done it for me in the past”
“Poor customer service if products are faulty on delivery. Doesn’t want to support the customer when they have a complaint and they just refer them to the manufacturer, washing their hand of the matter. Very poor response,”
