DigiDirect Reviews

"I selected click and collect, they advertise it will be available within 4 hours, unless it needs to be shipped to the store from another store, then it will be 24-72 hours. In my case, it needed to be shipped, fair enough. I am a little worried about getting my camera in time, so after around 48 hours, I contact support and check in, they assure me everything is fine, and to just wait for my email. 72 hours passes. It is now outside the time window they specified. I contacted them again, and once again, told to just wait for the email -- I don't accept that, and continue to press and press. Eventually, they acknowledge that they don't have any stock, and that they never did try to ship it to the store, and that I would need to wait 3-4 weeks, or maybe 2 months or more. They can't give me an exact date, so, I ask for a refund. They offer me store credit or a $50 voucher to stay on their wait list. I pushed for a full refund to my original payment method. I was told they would need special approval from management which would take 24-48 hours -- once again, I pushed until they agreed to give me a refund. They issued the refund and it took a few days for me to get the money, and then I was able to order the item from Amazon and it came within 1 day from Amazon. If they have your item in stock and you can hold it in your hand before you buy it, might be ok, otherwise, buyers beware -- check the reviews, there are so many people saying their money gets held ransom, don't be the next victim."

"Before I became a victim of fraud scammers who stole the $80,000 that my spouse was supposed to use to buy a SHARE in a firm, I thought the idea of boosting my income online was both exciting and rewarding. Those were really hard days. I felt like I had let my husband down and was inconsolable. I was also crying. However, ( P S T P 2 R E C L A I M ) aid helped me get my money back, therefore I'm happy and satisfied with them."

"First time ever writing a review, but feel that my negative experience should be shared for those who are thinking of purchasing from digiDirect in the future.\r\n\r\nI made an expensive purchase in July from their online store but quickly realised that I had bought the incorrect item (before anything was even dispatched). Upon reaching out to their customer service hotline, as well as email I either received no response or was told that someone would reach out to resolve the issue...\r\n\r\n2 MONTHS LATER, and I still have't received a proper response from their 'Sales team', a refund or at the very least a status update of where the item is?? My money seems to have just disappeared...\r\n\r\nWould never recommend digiDirect to anyone and will not be purchasing from them again in the future."