“I had a similar experience to some of the other customers below during the Black Friday sale, where my purchase was oversold & I was put on a wait list. I was offered a $50 gift voucher for the inconvenience. I waited a couple of weeks & then sent through an email to community@digidirect.com.au asking for an update on my order. I received a response within 24 hours from Shawn, saying they had chased up my order & had organised it to be expressed posted to me at no extra cost.
It was unfortunate that DigiDirect oversold products over the Black Friday sale period (most likely due to a stock integration issue with their website I would assume), but once I chased my order up, the customer service was more than acceptable. I would definitely give these guys another chance in the future, they have great prices & a huge range of products.”
“Original item ordered was discontinued although order paid for. Refund was prompt.
Replacement order was sent 22 days ago but is still nowhere to be seen (though this is not Digidirect's fault).”
