“Would give Dimplex zero stars if possible.
Customer after care is awful. Have been told I have up 7 weeks wait for a repair to my Burgate Optimyst fire which is totally non-functioning”
“In October 2018 I had a new bathroom & kitchen fitted, Redring/Dimplex water heaters installed, one for each room.
In August 2019 the one feeding the hot tap in the kitchen started leaking, under the 12 month guarantee it was replaced FOC.
In June 2020 (just now), the replacement heater in the kitchen has started leaking, I have phoned Dimplex, and have been told that the guarantee lasts for 12 months only.
THE LEAKING REPLACEMENT, ONLY 9 MONTHS OLD, IS NOT GUARANTEED AND DIMPLEX DON'T WANT TO KNOW OR CARE THAT IT IS LEAKING.
FOR ALL I KNOW THEY COULD HAVE FITTED A 2ND HAND OR REFURB MODEL JUST TO GET THEM PAST THE 12 MONTH GUARANTEE LIMIT.
SHAME ON YOU REDRING /DIMPLEX, IF THIS IS HOW YOU HAVE TO MAKE A LIVING, BY DIDDLING PENSIONERS, THEN YOU DESERVE TO FAIL!!!!!”
