Review and raise up to £2.00
More damage AFTER the repair than BEFORE the repair work!
I took my van in to DingMaster Swindon for damage on the rear door and rear wing. Upon collecting, I discovered that there was scratches on the other rear door, rear wing and drivers door.
We immediately brought this to DingMasters attention where we were immediately confronted with hostility and told that they are not having an argument about it and to prove they damaged it. They are very quick to pass the buck around the workforce. The sheer fact that we took in the vehicle for rear door damage - why would we have 1 door done but not the other? Clearly common-sense and stating the obvious doesn't exist in DingMaster.
Appearance is our upmost importance in our work and we know every inch of the vehicle and whenever scratches / dents appear we have them repaired. The damage they caused was completed but they wanted to charge us for the repairs that they made!. To add insult they even called to say that the vehicle badges would have to be replaced at extra cost to us.
When we went to collect the vehicle the second time there was a mark that looked like a scratch on the side loading door. An employee who was confrontational the first time buffed it out so all was ok. But clearly shows the lack of attention given. No customer care, no apologies. We paid the original bill for the original work, but refused to pay the second bill as the damage was caused by them. They have a responsibility of care which was clearly not undertaken.
I informed them that if they insisted that I pay the second bill, we would pay by credit card under protest and immediately performed a section 75 to claim the monies back.
CAUTION to anyone considering using DingMaster - take photos or video of every panel WHILST you are there or get a sheet detailing every mark on your vehicle just like a hire company. That way you'll avoid the "prove it" remarks. However other reviews online show a consistency of damaging vehicles and unsatisfied customers. I wish I saw the reviews before considering taking our vehicle there.
NEVER AGAIN will I recommend or return.