“I chose to buy a GPS watch from the online store due to its next day business delivery, I didn't receive the watch for another 10 days which was a real pain as I needed it that week for a military exercise. The store did nothing to compensate me for the trouble it caused. I would not recommend them if you need an item promptly.”
“I ordered a Garmin device online - item was showing as 'in stock'. Received notification that it was actually out of stock and would take 1-3 days. Nothing after 7 days so emailed. No response. Still nothing after 10 days so posted a query on website. Still no response. Phoned and was told it had just come in - I received it the next day. Not a good start for a retailer I had not used before. Apart from the price which was very competitive and a follow up email exchange which explained that they had supplier problems - otherwise they would have scored only one star.”
Hi Stewart, We apologise for the issues with your order. We will be looking into the reason for you not getting a reply to your emails, this should certainly never happen - did you email via the website? We also apologise for the delay in shipping your order, we did have a glitch with the supplier which has now been resolved. We have also now added extra functionality to our product page to communicate delivery timescales more clearly. Finally, we do always aim to provide an A1 service and do our best to put things right when they go wrong so we will be emailing you separately about this.
“I expected the item to be delivered the next day, it has still not arrived, I am now aware that it was ordered by the company to despatch to me which went today.”
“Received my Brooks Ghost 5 Men's Running Shoe (1101191D330) today Friday 8 March.
But unfortunately when looking on your web site tonight happened to notice the trainer and realised they have been reduced by £6.54, since i only ordered them on 5 march it seems to me at being a bit unjust that i have been charged the £82.53 and they have been reduced in such a short time .”
