“Lovely item, shipped very quickly once in stock.Only suggestion would be to have on website that items are out of stock as had to call to enquire where abouts of order, to be told they were waiting for a new shipment. Friendly guy though and fire frett does look great!”
“Although pleased with the fire we are disappointed with the flame affect which does not match the photo on site. The reason we chose to buy off you rather than the same type fire on other sites which were up to £60 cheaper was based on the photo, when in fact it was no different.”
Hi Mrs Lile,
Please accept our apologies for the delay in our response, unfortunately our web team were not available this weekend to respond to your email that we received on Saturday afternoon, but we have worked hard upon our return to the office on Monday morning to look to resolve your issue as quickly as possible for you.
Since our return to the office yesterday morning we have contacted Crystal Fires to look into providing you with a solution and did call you yesterday afternoon when we spoke to you husband regarding the issue in greater detail and also to provide you both with an update as to the information Crystal Fires provided us with. We are still awaiting a response from you on how you with wish to proceed with the additional information that we were able to provide you with yesterday as we aim to rectify you r issue as quickly as possible.
Again please accept our sincerest apologies for the damage to your item in transit and also for the inconvenience this has caused for you and also the delay in our response.
Thanks and Best Regards,
Paul
“We had a few hiccups along the way partly my fault, and shut down holidays.
But all was resolved and thank you to Paul who was manning the office very efficient and helpful full praise to them and the fire is of excellent quality and the lady concerned is a very happy Lady.”
