Distillersdirect Reviews

Name: Distillersdirect
Address: 16 Kernan Drive, Loughborough, Leicester, Leicestershire
Rating: 4.91

4.9 Rating 1,226 Reviews

98 %

of reviewers recommend Distillersdirect

4.9

Based on 1,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Distillersdirect 5 star review on 9th April 2025

Philip Saven

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order as something happened with the delivery from DPD. So yet to taste any of my rum order😠”

Helpful Report

Posted 1 month ago

Hi Richard Thank you for your review, and I’m really sorry to hear you haven’t received your order yet — I completely understand how frustrating that is. I’ve checked your order, and I wanted to clarify a couple of details to avoid any confusion. Your order was placed at 9:20pm, which is after our cut-off time (12pm) for same-day dispatch. You selected our Express Delivery option, which is stated on our website as a 1–2 day service, depending on the time the order is placed. Because of the late evening order time, your parcel was scheduled for dispatch this afternoon, with delivery expected tomorrow or Monday. Weekend delivery is available, but it carries an additional charge. Thank you for your patience, we hope you enjoy your rum as soon as it arrives. If you need any further help, please feel free to reach out to us directly. - Katie

Posted 1 month ago

“Placed huge order only to get some of it incorrectly delivered, I’ve had to wait for re-delivery was told to return incorrect item, driver wouldn’t take it, not impressed as still waiting to find out what to do”

Helpful Report

Posted 2 months ago

Hi Gary Thank you for submitting your review. I sincerely apologise for the error with your bottle and for the inconvenience this has caused. As mentioned in our email exchange, we tried to resolve this as quickly as possible, but unfortunately, our courier failed to collect the item from you. I’ve sent you a separate email to confirm a convenient time for collection so that you don’t have to take any more time out or wait unnecessarily. We truly value your order and appreciate your patience while we get this sorted for you. - Katie

Posted 2 months ago

“Delivered on time. However, all three bottles were very dusty and the security cover around the stopper on one bottle was detatched. Does not inspire confidence.”

Helpful Report

Posted 5 months ago

Hi Richard Thank you for bringing this to our attention, and I sincerely apologise for the condition of the bottles you received. We strive to ensure all products arrive in perfect condition, and I understand how dusty bottles and a detached security cover can undermine your confidence. Your feedback is valuable in helping us improve our packaging and quality control processes. - Katie

Posted 5 months ago

“Ordered in a Tuesday and paid extra for next working day as I had party on Friday, Wine arrived on Saturday, not impressed.”

Helpful Report

Posted 5 months ago

Hi Nick I sincerely apologise for the inconvenience caused by the delayed delivery of your order. We understand the importance of timely delivery, especially for special events, and regret that our courier did not meet your expectations on this occasion. I have processed a refund for the extra amount paid for Next Working Day delivery. We appreciate your feedback, and I sincerely apologise again for the service you have received. - Katie

Posted 5 months ago

“Was asked to pay for next day delivery, and it did not arrive next day. So why did I pay extra for next day delivery?!?”

Helpful Report

Posted 9 months ago

Hi Himesh, Thank you for your feedback, and I’m sorry to hear about your frustration. I’d like to clarify that our cut-off time for next working day delivery is 12pm. Since your order was placed at 2pm on 26th March, it was processed on the following day, 27th March, and subsequently delivered to you on the 28th, which is indeed the next working day. We do make an effort to notify customers of this cut-off time at the checkout, and I apologise if this wasn't clear. We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out. - Katie

Posted 9 months ago

Distillersdirect is rated 4.9 based on 1,226 reviews