Doggie Solutions Reviews

Name: Doggie Solutions
Address: The Distribution Centre, Victoria Road, Stoke-on-Trent, The Distribution Centre, Victoria Road, Stoke-on-Trent, Staffordshire
Rating: 4.52

4.5 Rating 5,451 Reviews

88 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,451 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

1782 266667

Email:

info@doggiesolutions.co.uk

Location:

The Distribution Centre, Victoria Road, Stoke-on-Trent,
The Distribution Centre, Victoria Road, Stoke-on-Trent
Staffordshire
ST4 2HX

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Doggie Solutions 5 star review on 20th September 2025

Deb Edge

Doggie Solutions 5 star review on 11th February 2025

Linda Dunn-edwards

Doggie Solutions 5 star review on 4th December 2024

David Carroll

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After placing the order , making full payment, received email that the order is ready to be dispatched... then the waiting starts if the order got dispatched...no email if the order is finally dispatched. I wrote an email asking about the order and got a reply the products cannot be shipped due to large in size. I got larger order received from other companies from different countries. Very bad experience.”

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Posted 7 years ago

“How can u review something when they dont have it in stock”

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Posted 7 years ago

“It's now 11 days since orde placed and still not received my goods!!”

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Posted 7 years ago

Hello, We apologise that Hermes lost your parcel. We have dispatched again and hope it is with you now.

Posted 7 years ago

“As yet not received any goods ordered from Doggie Solutions. Nor have I received any notification relating to delivery.”

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Posted 7 years ago

“These were a free gift that never arrived 😞”

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Posted 7 years ago

Hi Michelle, I am sorry you did not receive your free Scooby snacks. If you emailed us on the address on your receipt, info@doggiesolutions.co.uk, I could have rectified this immediately. I have dispatched them today so they should be with you next week.

Posted 7 years ago

“Unfortunately this muzzle was not suitable for my dog as she removed it quite easily. However the service from Lili was exceptional.”

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Posted 7 years ago

“Referred via Kennel Club. Ridiculously large typeface used, resulting in the ugliest dog-tag I've had the misfortune to purchase in 50 years. And I bought two of them! Customer Service say that the large typeface is used in order to re-unite the pet with the owner more quickly.”

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Posted 7 years ago

“I did't get any order. Dont now why? Me money was paid back.”

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Posted 7 years ago

Hello, I emailed you on the 18th as we cannot ship compressed air for the collar out of the UK. Perhaps it is in your SPAM? My apologies that you were unaware and for any inconvenience caused. Kind regards, Doggie Solutions

Posted 7 years ago

“I still have not received this order.”

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Posted 7 years ago

“Description said suitable for German Shepherds. But my wife and I were removed from our flight after Port Health & Public Protection deemed the crate too small. We were left stranded at Heathrow.”

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Posted 7 years ago

“Ordered the same dog harness twice with several months apart and on both occasions your website allowed me to order it, pay for it only to be told a week later it’s out of stock and you’ll be refunding my money! Why don’t you put out of stock on your website if you don’t have any?? Frustrated customer.”

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Posted 7 years ago

“I have already sent an email regarding the large nobbly . To repeat after a ten minute play the tubes came apart and the whole thing unravelled.”

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Posted 7 years ago

“Appalling customer service: We purchased an item for which the photograph was a completely different colour to the one delivered. The webpage did not state that the colour may vary. Doggie Solutions refused to collect the item, told us to call Trading Standards and out the phone down on us.”

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Posted 7 years ago

“Very poor quality, didn't even last a week before ends of the tag broke off collar.!!”

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Posted 7 years ago

“Really tough to chew caused my Labrador considerable distress and he likes chews. Threw the majority away after reading worrying articles about choking etc won't be buying again”

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Posted 7 years ago

“I purchased one small insert which was fine, and two larger inserts. Both of the larger inserts were for the same size bed. One was already split on the seam and the second didn't even fit the bed! Poor quality I'm afraid, the dogs however loved them!”

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Posted 7 years ago

“I got a MasterPlus training collar that stopped working after a few weeks and they were so unhelpful, even though it was under guarantee for 3 years.”

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Posted 7 years ago

“I was phoned a few days after I placed my order to be told that they only had a pink Wubba in stock (blue had been available when I ordered). I agreed to accept the pink if they weren’t receiving an order of blue or purple in the next few weeks. Male pup not ready until June so no rush. About a week later I receivd a refund for the Wubba as pink also out of stock and receiving remaining order on 12/5 having ordered on 1/5 and had confirmation of completed order on 2/5. What happened to the blue Wubba which you confirmed??”

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Posted 7 years ago

“Disappointed with packaging, carrier was scratched and mark.Royal Mail not happy with packaging either”

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Posted 7 years ago

Hello, We are sorry to hear you were unhappy with the packaging of the product. I have spoken to the warehouse and to ParcelForce to remind both that this type of item needs to be handled with care. If you would like to discuss your order in more detail, please feel free to contact us on 01273 612807. Kind regards, Doggie Solutions

Posted 7 years ago

“Wish I had read the review dated 28/10/16 before I ordered from this company! I spent £82 on anti bark collar. Used for the first time indoors and in our paddock it was very successful...secure etc. On the second day I went for a walk and after 10 - 15 mins noticed it was missing. THIS WAS FASTENED IN SAME WAY AS THE DAY BEFORE so I can only assume that the catch was faulty...I retraced my steps but was unable to find the collar. I telephoned the company to query if this was suitable for outside use....it was they said. I explained what had happened and they said that they had never had this problem before (REVIEWER 28/10/16 would disagree!) Somewhat condescendingly they said that if I returned it they would examine if it was faulty and if I reordered they would fit strap on securely .....it was fine the day before in our paddock! Again explained I could not find it and in fairness to dog needed to replace, asked them for a discount given the circumstances.....VERY reluctantly offered 10 % off......somewhat desultory and insulting. clearly there is a problem with these collars and like reviewer of 28/10/16 felt insulted by Doggie solutions customer services. Have now reordered elsewhere.”

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Posted 7 years ago

Hello, I am sorry you are unhappy with the product and service you received. I am sure it is very frustrating to lose a collar that was so new and costly. We have never had this problem before and unfortunately the review you quote on 28/10/16 is actually from a different product and collar altogether. We hope you have better success with fitting the collar on your new purchase. Kind regards, Doggie Solutions

Posted 7 years ago

Doggie Solutions is rated 4.5 based on 5,451 reviews