“This is either a Fraudulent site or just incredibly slow and non reactive at all. Here I am, Several weeks on, Several E Mails, Several Phone Calls- (now message states that the number is not available) no parts. Not a cheap order either.”
“Initially I was delighted to have a found a site to supply springs for my broken door handle. I received confirmation and a follow up email from Lee Stephenson. 5 weeks later I have no springs, the phone is unavailable, emails are not answered and yet surprise surprise they have taken my payment. This site looks on my evidence to be a con. I am surprised to see that there are satisfied customers out there. I only rated it as Bad because there was nothing lower.”
“Like many here, wish I had read the reviews of the site before I purchased.
Order on the 26/01/2019, emailed support and got a response from Lee, advising he was chasing supplier. Emailed again yesterday and nothing. Well pi$$ed now I didn't read reviews of site.
I'll be wasting an hour now contacting my bank and Visa to try and recover my money.
Avoid company”
“As with every other customer, my part did not appear and emails went unanswered. There does not appear to an option of zero stars. If there was, I'd use it.”
“LEE STEPHENSON - lee@doorhandleparts.co.uk - Is a SCAM ARTIST!! I'm more annoyed the fact I didn't check the reviews of the site before ordering! But who knew you could get robbed over a door handle!! DO NOT USE!!”
“ordered and they did not deliver. no response to email or phone, I raised a case with paypal and doorhandleparts immediately cancelled the order by email, still waiting for a refund.
Do not use this crooked outfit”
“Avoid.
Ordered a handle, which is not been delivered. Company was phoned on many occasions (03333449199) and emailed, to no avail, messages left on answer machine with no reply. Mailbox is now full.
They couldn’t take you money fast enough.
Poor company.”
“Like many other customers my order failed to appear despite an initial email confirmation that payment was received. Repeated emailed sent without any reply. Several phone calls went to automated reply and unable to leave message as mailbox full. Will try to recover my costs. Avoid - gives other similar companies a bad press”
“I didn't even want to score this as 1, it should be zero. Same as all of the other posts, it is a scam company. No order comes through, nobody rings, they just take your money. I have reported it through my bankers, HSBC, and they are refunding the money. Be very wary though. I paid for this through Paypal and maybe this is a coincidence, but someone has been trying to use my Paypal account since this transaction. HSBC are looking at that too. This person knows your payment details now as well as having your money !!”
“I should have done the usual research when ordering from a new retailer, shame on me I didn't. DO NOT order from these scammers. Time to contact trading standards and bank for fraud.”
“I ordered a single, cheap, small item. Postage would have involved bagging it and sticking it in the mail. When it didn't appear after a week, I wrote and got a 'your item has now been despatched' notice, no apology or explanation. Another week passed by, with no delivery. I asked for a refund and didn't get it. Don't waste your time -- there are loads of other potential vendors of this stuff on eBay.”
“This company appears to be run by a bunch of conmen DO NOT order any thing from them and do not be fooled by their fancy web sight. They take your order and your money! Then don't deliver. They don't reply to emails and their phone number is fake. Why haven't trading standards shut them down?”