Doors of Distinction Reviews

Name: Doors of Distinction
Address: 63-91 Cobham RoadFerndown Industrial Estate, Wimborne
Rating: 4.61

4.6 Rating 327 Reviews

91 %

of reviewers recommend Doors of Distinction

Company Reviews

Questions

Metrics

4.6

Based on 327 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01202 872211

Email:

tracey@doorsofdistinction.co.uk

Location:

63-91 Cobham RoadFerndown Industrial Estate
Wimborne
BH21 7QF

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Doors of Distinction 4 star review on 5th October 2022

Mrs P

Doors of Distinction 5 star review on 23rd March 2022

Lucy

Doors of Distinction 5 star review on 11th February 2022

St. James Church

Doors of Distinction 5 star review on 27th May 2021

Janice Hinchliffe

Doors of Distinction 5 star review on 19th April 2021

Alan Jackson

Anonymous

Anonymous // 01/01/2019

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“Great quality doors, very competitive price, excellent service.”

Helpful Report

Posted 5 years ago

The doors are great quality and we like to think we are competitive so hearing your feedback is great news for us all. The Team really work hard to deliver a great service and we are really pleased you have benefited from this effort. Thank-you very much for the really good review.

Posted 5 years ago

“Great doors, great service”

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Posted 5 years ago

Thank you Paul for the review. Our branches are really busy at this time of year and to stay on top of service levels is not always easy, so it's great to get the positive feedback. Thank you very much and I hope you enjoy the doors for many years to come.

Posted 5 years ago

“Brilliant product Somerset pre-finished doors. Great help on telephone over ordering. Couldn't be more satisfied and would highly recommend, first class.”

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Posted 5 years ago

Thank-you very much for the great review. The team work really hard to delivery a friendly and professional service and it is really good to see it's being noticed. Thank-you again.

Posted 5 years ago

“Dealt with martin from doors of distinction a number of times and he has never let us down. Very professional and would definitely recommend martin and doors of distinction”

Helpful Report

Posted 5 years ago

Martin is very much about dotting the i's and crossing t's. Thank-you very much from Martin and the team here at Doors of Distinction. We try very hard to look after all our customers and it is great to have positive feedback. Thank-you again.

Posted 5 years ago

“Doors of distinction really helped e to get all the correct products at the best prices. The quality was second to none.”

Helpful Report

Posted 5 years ago

Thank-you very much for the great Review. We try our best to help ensure you have all the right products, correct advice and best price. Please do not hesitate to come back if you need any assistance in the future, we will be delighted to help.

Posted 5 years ago

“Wouldn't have perchased the external patt10 oak door if I had seen it in the flesh. Bad quality, poor silicone between glass and door (both sides gappy). Website pictures are false as the door was v-jointed and not flush . Won't be using doors of distinction in the future !”

Helpful Report

Posted 5 years ago

I am very sorry to hear you are not satisfied with the product you bought. The website images show the door from several feet away and within a fitted setting. The description does not describe or state ‘flush door’ but neither does it state ‘grooved’! Your feedback is welcomed and as a consequence of your comments we will look at showing finer detail on the images and/or describing the door as grooved. We want to look after our customers to the highest standard possible and we are very disappointed you feel let down by the quality of the product.

Posted 5 years ago

“The doors are extremely good quality Look amazing in our bungalow. Service fantastic, very friendly and helpful . Delivery was when said would be delivered. I would Recommend Doors of Distinction anytime.”

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Posted 5 years ago

“good quality product (although not particularly cheap) some issues over delivery but all well in the end!”

Helpful Report

Posted 5 years ago

“Brilliant customer service. I bought the Vancouver Internal Doors and the Soho 8 Dividing Doors. The Vancouver doors have been installed and the quality is of a high standard and my builders kept complimenting them. I cannot comment on the Soho 8 dividing doors as yet due to the fact that they have not been installed or unwrapped. Very pleased with the high quality of customer service and prompt delivery and communication.”

Helpful Report

Posted 5 years ago

Thank you very much for your excellent review. I am really pleased to hear you have had a good experience ordering through Doors of Distinction.  We all work hard to be helpful and try our best to give a great service a big part of which is communication. Receiving good reviews is very positive and motivational. Thank you again from the Team.

Posted 5 years ago

“Very happy with the service offered. Very knowledgeable staff (Alan) who was very helpful and offered useful information and advice. Delivery was painless (a little expensive) and doors are really good quality.”

Helpful Report

Posted 5 years ago

Thank you very much for your excellent review. I am very pleased to hear you have had a good experience and Alan looked after you well. We do try hard to be helpful and give a great service. Receiving good reviews is very motivational, so thank you again from the Team and especially Alan.

Posted 5 years ago

“Lovely show room, with time to look at leisure. Service friendly and well informed. Communiction good with my follow-up questions being answered by phone and email. Price especially good - sale time Sept/Oct. Delivery on time and carefully stacked . Oak doors, some glass, all beautifully made. No returns or refunds needed.”

Helpful Report

Posted 5 years ago

Thank you very much for your excellent review. It's always good to hear positive feedback on the whole service, from viewing the doors to delivery. The whole team work hard to be helpful and we try our best to give a great service. Receiving good reviews continues to help the team work hard. Thank you again from the Team.

Posted 5 years ago

“My first encounter with Doors of Distinction was Hannah who answered my telephone enquiry. She was extremely patient, helpful and knowledgeable. I subsequently returned to place another order and asked Hannah to assist. She provided great customer service and is an asset to your company.”

Helpful Report

Posted 5 years ago

Thank you very much for your great review. Hannah was grinning from ear to ear when it came in. We all work hard to offer a really good experience for our customers and I'm pleased to hear you have benefitted from this work ethic. Thank you again for the review from all of us at Doors of Distinction.

Posted 5 years ago

“Excellent customer service,”

Helpful Report

Posted 5 years ago

Thank you very much for your review. We all work hard to try and give the best service we can and I'm really pleased to see it's paying off. Please call anytime if you think we can help you in the future. Thank you again for the review from all of us at Doors of Distinction.

Posted 5 years ago

“I only ordered a couple of doors and they were really helpful. I ended up buying lovely handles and hinges too which I didn't know they did. Not pushy salesman at all.”

Helpful Report

Posted 5 years ago

“Really good service from Alan”

Helpful Report

Posted 5 years ago

“Do not use Doors of Distinction, as their salesman are rude.if you do not make a decision straight away they talk over the top of you and put the phone down. Then they have the cheek to send you a e-mail, saying would you like to buy some of our hardware. I have never had a sales person be so rude.”

Helpful Report

Posted 5 years ago

Firstly, please accept our apologies for the unacceptable level of service you have received. This is not the excellent service we are known for. After 30 years of Business in the Door Industry and an excellent reputation to date, with thousands of satisfied customers, we are particularly disappointed you have been let down. Secondly, the salesman in question also offers his sincere apologies to you for not looking after your enquiry with his usually high standard of professionalism.

Posted 5 years ago

“Had a really good service, would recommend speaking to Martin as he's very helpful.”

Helpful Report

Posted 5 years ago

“We were impressed visiting the showroom and ordered a front door and glazed side panel costing £800. DOD recommended a carpenter who made a ‘pigs ear’ of hanging the door. 5 years later the veneer is pealing off and we are now having to get a replacement. Disgusting.”

Helpful Report

Posted 6 years ago

We are sorry to hear that you have had an issue with doors purchased from Doors of Distinction. Unfortunately without further details we are unable to look into this matter for you if we haven't done so already. Please give us a call and ask to speak to Customer Service so that we can look into this matter for you further. Alternatively please email the details in to sales@doorsofdistinction.co.uk

Posted 6 years ago

“4 Doors were ordered on 19th June with the verification that they were in stock, hence the reason why the order was placed. After no updates re a delivery time for these items, I was then informed that they were in the warehouse and were just waiting to be scheduled for delivery, with a proposed ETA of early this week 8th July. After contacting them yet again, I am now informed that even after being informed that the doors were in stock, and were being scheduled for delivery, I am now informed (after further chase up phone calls) that there is an issue with the glazing and the delivery will now not be until next week!! That is if this does in fact happen. Absolutely diabolical service and I will not be using, or, recommending this company to any clients / companies that I deal with on a regular basis for my Projects.”

Helpful Report

Posted 6 years ago

“Recently purchased 10 oak doors.Delivery was a nightmare. Please ensure that you see and read their terms and conditions before ordering. We did not see a copy. If we had we would have arranged our own collection. Also ordered £230 of door handles which were delivered and left on our doorstep. No signature was required. I have ordered goods from other companies with a value less than £30 which require a signature and are never left. Also had a damaged door which was replaced and we received delivery yesterday. This time the driver told me if I unpacked the door to check it and it was damaged he would not be able to take it back - again contrary to T&C's. Crazy!”

Helpful Report

Posted 6 years ago

Doors of Distinction is rated 4.6 based on 327 reviews