“After an initial blip with delivery (which was fully sorted out within 24 hours), I can honestly say we are over the moon with the quality of both the carpet and underlay, and the fitting in particular. In 40 years of house moves and carpet buying we have never seen such superb work. A nine by four metre space with many tricky alcoves and doorways, it is absolutely outstanding work, it’s a 10 out of 10 from us, many thanks to the whole team, including the guys from Southport who stepped in and Mark. We will be back in the future.”
“Thus far service is far from satisfactory after receiving part complete bedroom furniture wait 14 weeks I’m now left another 3 weeks in limbo, one half built wardrobe and one wardrobe in bits waiting missing parts to complete, customer service is appalling apart from one text from them they have not contacted us I ring regularly and their promise of a call back with update is non existent. Please be more customer friendly and communicate sensibly in an appropriate manor.”
“Wow! I have so far been really blown away by the levels of customer service offered by this company. Really personal service where they truly tune into you as a customer to find the most ideal furniture solutions and their knowledge of their stock is exceptional. Absolutely no hard sell, a very relaxed buying experience on my terms, and they even moved half the furniture I was interested in to create the same pieces in a footprint of the store that replicated our sitting room. Such genuine people in the team here - every touchpoint has been positive, professional and friendly. It’s probably important to say that my profession is that of Customer Service Training, so my standards are super-high, and I am seldom impressed. Doorway To Value - you have my vote! Congratulations 🥳 to the whole team for delivering such outstanding service. A real pleasure doing business with you. Thank you.”
“Thank you Mr David Thomson for the considerable time and effort
which he put in to help us buy a chair. He made us comfortable and allowed us to take our time in choosing the right chair for our specific needs. Literally no pressure. Lots of relevant information.
We are pleased to see Doorway to Value is keeping up its high standards.”
