Dormeo Mattresses. have a Customer Happiness Grade of B-. Customers love their delivery but are unhappy with their refunds.
“
My mattress arrived within 4 days, the delivery driver was very helpful and the mattress was well packaged. I absolutely love my dormeo mattress, I got it on a sale so I got it for a good price. The mattress is the comfiest mattress I've ever slept on and the 15 year guarantee gives me alot of peace of mind, I will only buy dormeo mattresses from now on.
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- Claire McGonnagle (maiden name is Forman)
“
Excellent service good delivery and a brilliant mattress
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- Philip
“
Excellent order experience from start to finish. Delivery followed instructions to deliver to a neighbour. Mattress topper is a pleasant surprise. I have not bought one before and unsure whether make a difference. Highly recommend
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- Caroline
“
Great product, speedy delivery, easy to unpack.
I had been suffering with constant shoulder pain for 6 months, 1 night on the mattress and the pain has gone.
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- Sharon
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I was sick for 2 weeks after putting this on my bed. I have taken it off now and feel better .. its impossible to wrap it back up to get refund
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- Jill Brooke
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Avoid this company uncomfortable poor quality very expensive I have taken the topper off my bed it was so bad. Got no where after months trying to complain no refund utter rubbish !
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- Anonymous
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Delivered a faulty mattress and refuse point blank to collect it or refund. Reported it as faulty within a day of receiving but they claim their policy is not to collect and refund if it has been opened. Not sure how anyone would find out it is faulty without unboxing and removing from the Vacuum packing. Called 6-7 times and actually been lied to. Finally got hold of someone who told me the truth that they would not accept a return
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- Anonymous
“
Excellent service good delivery and a brilliant mattress
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- Philip
“
Lovely mattress topper ,great service
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- Marie
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Great mattress and service
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- Anonymous
