“I recently visited Drift Limits for a supercar driving experience, but unfortunately, my encounter was marred by several concerning issues that significantly detracted from the overall enjoyment.
Firstly, the booking process was misleading and seemed geared towards upselling unnecessary upgrades. Initially advised to pay an extra £60 for an automatic car, I later discovered that the chosen experience could accommodate automatic cars without this costly upgrade. This approach feels disingenuous and left me questioning the integrity of their customer advice.
Secondly, despite booking and paying for 8 laps per person, we were told we would only receive 4 laps each. This inconsistency and lack of transparency in fulfilling the booking are deeply disappointing.
Moreover, the overall organization and management of the event were severely lacking. We booked for a 2:00pm session but ended up waiting for hours due to overbooking issues & only got in a car after 4:30pm. This mismanagement not only caused frustration but also resulted in wasted time and undermined the special occasion we were there to celebrate.
Additionally, the condition of the car provided was substandard and unacceptable. The vehicle displayed signs of neglect, including visible moss growth between the mirrors and malfunctioning windscreen wipers. Such poor maintenance reflects poorly on Drift Limits' commitment to customer satisfaction and safety. – Drift Limits have denied these issues to me but I saw them very clearly.
To make matters worse, my attempt to address these issues directly with Drift Limits was met with a dismissive response. Their reply was brief, and they did not seem interested in investigating or acknowledging most of the issues raised, instead deflecting by referring to terms and conditions that were not adequately disclosed prior to the experience.
In summary, my experience at Drift Limits was marred by misleading practices, poor organization, and a lack of attention to basic service standards. I would caution anyone considering their services to thoroughly evaluate alternatives before committing to Drift Limits. They value money more than customer service.
I expect Drift Limits to respond to this review with an explanation for each point how somehow it was the customers fault & explained in the t&c’s I accepted etc, but based on my experience, I cannot recommend trusting their response in the slightest.”
“This company does not value customers.
This company does not deliver good customer service.
This company does not want repeat customers or even cares about their reputation.
This is just another greedy company during the cost of living crisis .
This is a company that chooses to hide behind the small print.
I admit I made a silly mistake at the checkout that cost me £238 more than what I should have paid. I stupidly forgot to redeem a voucher I received as a birthday gift .I contacted their bookings department immediately after paying and I was refused a refund because the terms and conditions does not allow refunds.
In the end we have spent £338( plus insurance and media add ons)for the experience at full price and an additional £138 for a voucher we can not return or receive a refund for. This is not a standard refund request where I have changed my mind and want all of my money back .All I asked is that my original booking be cancelled so that I could rebook with my voucher. I can only spend my voucher at Drift Limits and can not get an exchange or refund for this voucher. Any company that can process payments is also able to void a sale and refund a payment.
I received a response saying this was not possible and that I was a valued customer.”
“Stay away really bad customer service and just about the money took my wife’s money and just because an email cancelling my experience was not worded right and it was sent over a month before date booked I now can’t do the experience as they want a lot more money I went there and ask for a manager and no one would come talk to me I was told I would get an email been two weeks now and nothing . STAY AWAY”
“Terrible Experience: Drift Limits Proves Loyalty Means Nothing
Today I had the unfortunate experience of dealing with Drift Limits and their abysmal customer service (Nikita and Lois) which has left me utterly disappointed and frustrated. As a loyal repeat customer and a driver club member, I expected much more, but Drift Limits showed a complete lack of empathy and understanding.
Due to a terrible accident that closed the M25, my son was unable to attend the driving experience that he had eagerly anticipated and had already paid £150 for. It was a birthday present, and the excitement quickly turned into despair. Understandably, we contacted Drift Limits' customer services en route to the experience to advise we would be delayed, hoping for some understanding and assistance in rescheduling the experience.
To my astonishment, the response I received was nothing short of inflexible and heartless. Despite explaining the circumstances and that I am. 3rd time repeat customer with Drift Limits, they callously informed me that the rebooking fee would still be £150. It was clear that their only concern was their profit, with no consideration for the exceptional circumstances I was facing.
As a loyal customer, I expected Drift Limits to display some level of compassion and understanding. I had previously enjoyed their services and believed that my loyalty would count for something. However, it became apparent that Drift Limits has no regard for customer loyalty or maintaining a positive relationship with their clients.
The fact that they were unwilling to accommodate my situation, especially given the nature of the accident and the resulting closure of a major motorway, is simply unacceptable. Their refusal to make any concessions or exceptions left me feeling utterly disregarded and unappreciated as a customer.
Drift Limits' lack of empathy and their rigid policy on rebooking fees clearly demonstrate their primary focus on profit rather than customer satisfaction. It is disheartening to realise that even as an academy licence member, my loyalty meant nothing to them.
Considering the disappointing treatment I received, I cannot in good conscience recommend Drift Limits to anyone. Their indifference and refusal to accommodate unforeseen circumstances make them an unreliable and unsympathetic provider of driving experiences. Save yourself the disappointment and frustration by seeking out alternative options that prioritise customer satisfaction and value their loyal clientele.”
“I went on a Secret 4 Supercar track day with Drift Limits today, and I can honestly say it wasn't worth the money! I was given only two good cars, a Maserati and a R8, the other two were so poorly maintained that they were slower than a London taxi!!! The guy scares you to death in the intro, so you are forced to pay £35 insurance, then you can't take any photos and they force you to pay £40 for photos!! Then I paid an extra £30 for my daughter's passenger Drift, with no drifting involved!!! Brad, the manager, seems friendly but very dodgy!!!! Rishi and BenJi's instructors were OK, but I noticed that they tried to confuse you a lot so you couldn't drive fast. Not good! Last but not least track is too small and no stretch to drive fast on a straight. I am really surprised why these guys have good reviews, seems like too many innocents!!! Don’t waste your money, find a better provider! I paid another £45 for weekend upgrade. This is called SUPERLOOTING!!
On what basis that bloody 20 years old Subaru and Dodge that can’t do more than 50 MPH are considered as Supercars??? Paying £250 plus to ride these??? Think twice!
I paid £40 for Media Pack and I doubt if they will send me these or not!
Most important when I complained DriftLimits of my poor experience, they blocked me on Insta and FB, but my review is genuine, these are cheap team and I just want to help others to don’t fall TRAP!!”
“Spent A LOT of money on two special experiences as a gift and because we needed to reschedule one of the experiences due to family circumstances Drift limits told me I needed to pay a further £203.00 to be able to rebook this.
When I challenged this, the manager Lilly said (all via email) that because in their terms and conditions it states I have to use the words ‘cancel’ they are not going to support me with my order and still insisted in me paying the money. She kept saying it is all in the terms and conditions.
However, when I spoke to Track Days, they were the ones that advised I sent an email in via their chat service because YOU CANNOT SPEAK TO ANYONE ON THE PHONE and so I simply wrote that we needed to reschedule the drift experience due to a
Family circumstance but sadly Lilly was not supportive of this and kept asking for proof I sent an email saying we needed to cancel the experience. When I sent the attachment in that showed we had asked if we could reschedule she said that because I had not used the correct words and I did not follow the terms and conditions she is not going to help me. The correct wording apparently has to be cancel. Although surely reschedule is something that would be perfectly acceptable because we did want to reschedule??
I then spoke to track days, where you can actually speak to someone on the phone, and they were shocked and disappointed that the Drift Limits manager was not going to let this error slide considering I had spent money on two experiences and it was a simple error.
So now I have to say to the recipient that I am sorry but I cannot pay for them to now have one of their Christmas gifts because I do not have a magical £203.00 to pay out.
This company is greedy. You cannot speak to anyone on a telephone. Emails are met with short and rude responses just constantly covering themselves with their terms and conditions and I am extremely disappointed and saddened by this whole situation. I am even more genuinely upset that the person who this was brought for now has to go without.
As someone who owned a business and understands terms and conditions, I did on several occasions support people when they were unaware of how to go about something and would always go above and beyond to help people. Also on a human level where is your moral compass?
If you do buy from this company please be very careful and just remember as soon as you make one typo error they will catch you out.
Greedy.”
“After many emails and rebookings and being due to car breakdowns, then drift limits bringing in another car i Booked to drive Lamborghini Huracan on 1st april, turned up at track at 8.30am after 130 mile drive, me and daughter went into drivers briefing, then should have had4 x Sighting Laps including 1 high speed passenger lap in a track prepared sports car i said to several people what car i was going to drive, no one at all said it wasn't available, paid £25 crash waiver and £5 for my daughter to ride in rotten bus that wouldn't start at first until he found out battery was disconnected, we drove about half mile to see a Ferrari parked up, i asked where Lamborghini huracan was only to be told i would have had a email saying it wasn't available, checked my emails right away only to find nothing. was told i could have 4 extra laps, to which i said yes as i had just drove 130 miles and didnt know when huracan was going to be available again or if ever, i said i still wasnt happy after only to be told i would have to speak to office who point blank told me that because i drove the ferrari that nothing could be done, and was told i would have to email the boss to see what he could do. What should have been a unforgettable good experience, instead for the past 2 years been a nightmare. kirby the instructor was brill, but car didn't feel very safe, like something was about to fall off. the size off the track could have been bigger like what other peoples comments have said too”
“I got 4 car experience for my 30th birthday and can tell you something. I would never recommend this place to anyone. Drift limits terms and conditions are unreasonable to their customers. Imagine i received this as a gift i was really happy booked in for next week closest availability i could all of the sudden few days before my experience i was expecting very high temperature and sore throat not covid-19 called them to rebook it they told me yes we Can rebook it for an extra £75 which i could not afford it so they told me that you can only rebook it free of charge if you have corona or if you give them more than 21day notice so basically they discriminate other illnesses and they play on this . Now i hope you reading this carefully. Their terms and conditions they can cancel your booking any time if there is something wrong on their side like car damage or something else and they will state unfortunately we cannot foresee this things to happen so even last day they will just book you for whenever regardless that you have planned this trip booked day of or hotel somewhere near but they expect customers to foresee then they get sick or something else happens if you in 21 day notice you have to foresee your future unless you want to pay extra. So i was in situation either loose the whole experience or go their being unwell as I couldn’t afford to pay extra £75 to rebook so I choose to go their being unwell. Moving next to my subject french man at reception gave me a hard time because my mask which i was wearing was not good despite that it’s medical mask and even doctors use it when they in do some operation so then he shows me different mask for £3 otherwise you cannot go to the car he couldn’t explain properly why . All he was saying this mask is safer which is not true what so ever if that would be true everyone would wear this masks. In the end he goes to me just take the mask i have no time to for this early in the morning. Moving next they give you an option to choose which cars you want to experience how ever when you arrive they only give you to choose what is on the grid at that time. So i have booked audi r8, tvr, porsche, and skyline r34, on my arrival tvr and porsche was not available so i had to choose something else and it wasn’t a good range of choice. Moving next there was a girl attending experience and on her booking she provided wrong code to redeem so she goes to the french man at reception i can give you the code he goes its too late your booking was canceled and I don’t have space for you as i am full today. The other guy he went to one of the instructors can you fit me for car experience he goes yes no problem it’s quite day just pay at reception. And I thought i about that girl because she was paying discounted price there was no space for her but someone who was paying full price there is no problem what so ever this is wrong. Moving next all the cars are really shabby, dirty and poorly maintained. They charge you will charge you a fortune if you will do any damage if you don’t buy their extra insurance but after accident it doesn’t seem that they fix the broken parts but they will definitely keep the money. Audi r8 hand brake has missing button and damaged bumpers. Skyline with broken bumpers car was converted in to rear wheel drive instead of genuine all wheel drive and the turbo was so lagging that the whole car was shaking every time when you try to pick up speed. Instructor stated that this car was a drift car before and it is not designed properly for circuit so why the hell they give you this option on one corner instructor goes speed up and i spin I didn’t take insurance luckily nothing happened but the car is so unpredictable and lagging. I they upgrade me to tesla and when i went on it was set to normal setting not to sport mode. Instructor did set sport mode for one sort blast which was absolutely fantastic i sayed you could of done that in the beginning he goes the track is too small for this car sports mode. So overall my experience was not great what so ever. Instructors are good with explaining how to drive and guideing you through the track but as i said their terms and conditions are unrealistic. Nice to give a go on cars like this but without proper customer service and bit more realistic terms and conditions it is useless.”
