DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01600 772770

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

Write Your review

Tell us how DS Music made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful, as always.”

Helpful Report

Posted 5 years ago

“I was really impressed with DS Music. I found you through Google and Harry (Potter I believe) was incredibly helpful. Top job. Alastair.”

Helpful Report

Posted 5 years ago

“Amazing good job”

Helpful Report

Posted 5 years ago

“Fast and efficient.”

Helpful Report

Posted 5 years ago

“Excellent advice and a great product at a reasonable price. I would definitely recommend this business.”

Helpful Report

Posted 5 years ago

“A great stock of sheet music, tempting instruments and knowledgable staff. That’s a great combination and I’m happy DS Music is there.”

Helpful Report

Posted 5 years ago

“Very efficient service. Knowledgable team and very helpful.”

Helpful Report

Posted 5 years ago

“Item as expected, but arrived late.”

Helpful Report

Posted 6 years ago

“The purchasing of the product (Sibelius) was okay but wasn't user friendly. To those buying this product for the first time and not overly computer literate aspects of the purchase would have been confusing. The after sales help was mixed with one of the customer care team being decidedly stroppy and treating me as though I were an idiot. Having bought the product all those we spoke to had a 'you've bought it now, and you are no longer our responsibility' sort of attitude. It seemed they didn't really know their product or how it would behave. I have rated 3 stars as I am familiar with the software and computer literate, had I not been so, I may have rated them lower.”

Helpful Report

Posted 6 years ago

“Good shop. Good service. I always use them.”

Helpful Report

Posted 6 years ago

“I was a bit confused about renewing my Sibelius licence but an email and a phone call sorted this out. Very helpful”

Helpful Report

Posted 6 years ago

“I have purchased several items from DS music and found them of high quality. The staff are both knowledgeable and obliging.”

Helpful Report

Posted 6 years ago

“DS Music is a most efficient music shop. Orders are dealt with swiftly and there is a personal touch too. The retail shop floor is well organised, modern and very smart. Sheet music, music accessories, instrumental accessories and musical gifts are well presented and easy to access for customers. A relaxed atmosphere pervades and customers can browse books etc. Complementary resources such as theory and sight-reading are kept within their designated sections and so easy to find. Staff are always of a happy disposition and very pleasant and helpful if needed. They avoid putting customers under pressure. Instruments and instrumental services such as repairs and maintenance are available as are easy payment methods for the larger purchases. As a newcomer from Finland said to me....there is a really good music shop in this town which is good as my daughter learns the harp. Excellent.”

Helpful Report

Posted 6 years ago

“Software and codes delivered as expected.”

Helpful Report

Posted 6 years ago

“Good local source of sheet music. Very helpful staff.”

Helpful Report

Posted 6 years ago

“Very helpful and friendly service for an online purchase. Will use them again.”

Helpful Report

Posted 6 years ago

“Excellent and pleasant service as always.”

Helpful Report

Posted 6 years ago

“I was trying to buy the student edition of Sibelius Ultimate. There was a small problem with the automatic system, but I received a very helpful email explaining everything I would have to do, and within a day the verification was complete! I am very happy with the customer service.”

Helpful Report

Posted 6 years ago

“Stock the tutor books I need plus interesting musical gifts. Teachers discount appreciated and easy to access.”

Helpful Report

Posted 6 years ago

“Very helpful.”

Helpful Report

Posted 6 years ago

DS Music is rated 4.9 based on 1,060 reviews