DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01600 772770

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an old copy of Sibelius on Windows and wanted to upgrade to the latest version (on a Mac). Louise answered all queries promptly, fully and clearly; excellent service - highly recommended!”

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Posted 1 year ago

“Brilliant service, great price too,well pleased with purchase, will use DS Music again👍”

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Posted 1 year ago

“Very good service. Recommended”

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Posted 2 years ago

“Very efficient service. Quick and easy to purchase, not so easy to upload.”

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Posted 2 years ago

“Wonderful service as always!”

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Posted 2 years ago

“They did the job.”

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Posted 2 years ago

“I worked with Louise and everything was great. Response was fast and everything was answered. The interaction was personal.”

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Posted 2 years ago

“I originally bought Sibelius 7 from DS Music, located in Monmouth not far from me. I later upgraded to Sibelius 8, and just recently bought Sibelius Ultimate upgrade from DS Music. They sent me the trial version first, which was fine, and a day later sent me the activate/license code for the permanent upgrade. The code was fine, but I was unable to activate the license. The email from DS Music containing the download code included a Registration/Activation helpline tel number, so I called it and the telephone number was 'unavailable'. So then I tried calling DS Music direct by googling for their telephone number - I found 2 numbers online, both 'unavailable'. In the end I raised the problem via an online help chat with Avid, who were able to help me via a procedure involving trashing old licenses and other files from my harddrive and starting again. I'm disappointed that DS Music sent me a disabled help telephone number and that their online telephone numbers were also unavailable.”

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Posted 2 years ago

Hi Jonathan, many apologies for your experience. All activation support is provided via Avid as we don't have any access to their back end systems etc. We were unaware that Avid are no longer using their phone line for support so we will update our emails to include only their online ticketing support details. We no longer have a phone line since closing our retail premises so apologise for you being unable to reach us by phone, but our customer service is available via email and via website chat. If you reach out via those channels we aim to reply as soon as we can. I'm glad your Sibelius is back up and running. With best wishes, DS Music

Posted 2 years ago

“My husband plays the SAX I am sure he will love it.”

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Posted 2 years ago

“Prompt delivery.”

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Posted 2 years ago

“Great people to do business with :-)”

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Posted 2 years ago

“Very prompt delivery of a much needed item. The price was also good.”

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Posted 2 years ago

“Excellent service. Very prompt & reliable”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Good item, good price, good service what more could you ask for.”

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Posted 3 years ago

“Easy to order and arrived quickly, thank you!”

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Posted 3 years ago

“Fast and efficient service”

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Posted 3 years ago

“Very helpful personal service with good advice.”

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Posted 3 years ago

“They were Super Helpful. They noticed I purchased the wrong product and emailed me immediately about it and sorted out the problem very quickly and I highly appreciate their amazing customer service.”

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Posted 3 years ago

“Very quick service and kept me informed with progress of my order.”

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Posted 3 years ago

DS Music is rated 4.9 based on 1,060 reviews