DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01600 772770

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very prompt.”

Helpful Report

Posted 3 years ago

“Item was in stock and available for collection quickly. Thank you!”

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Posted 3 years ago

“Got in touch with me to let me know about the damage and give me a £10 refund so very happy”

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Posted 3 years ago

“I was very sad to lose their Monnow St. presence at the end of 2020, but have been just as delighted with them since they went online. As well as ordering music, buying instruments, and having a guitar restrung, I’ve received excellent advice; they are always well informed, helpful, friendly and affordable. They are quick to respond, overall making it so much nicer to deal with The DS Music team than the faceless internet!”

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Posted 3 years ago

“thanks for the clear and comprehensive info”

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Posted 3 years ago

“Product was correct but sadly delivered by a moron who forced and wedged the sticks into an external letterbox which I had to cut to remove, thankfully intact. Also no txt message sent to say delivered.”

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Posted 3 years ago

“DS Music helped me with a product which was far from straightforward to get hold of, for reasons I won't bore you with, and actually appeared to want to do business and provide a decent customer service in the process. I was grateful and impressed.”

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Posted 3 years ago

“My order arrived very quickly, thanks”

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Posted 3 years ago

“Great service with very helpful and pleasant customer support 🙂”

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Posted 3 years ago

“I have been a customer for many years and always enjoy excellent, professional and friendly service. My latest order was delivered within 24 hours of placing the order. Brilliant!”

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Posted 3 years ago

“Straightforward process, speedy delivery - all good”

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Posted 3 years ago

“D S Music emailed me to say there was an error in the listing (but not the photo) and the music was only for clarinet, not clarinet and piano, and checking I still wanted it. I did, and it was dispatched that day. Excellent, thank you.”

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Posted 3 years ago

“Fast service. Price of music good but postage charge on heavy side.”

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Posted 3 years ago

“Louise was exceptionally knowledgeable, helpful and always very quick to reply. If only other companies offered this level of service. I would highly recommend DSMusic.”

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Posted 3 years ago

“The music I ordered arrived in good condition & promptly. Thank you.”

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Posted 3 years ago

“Excellent, swift response to my Sibelius renewal request. Very efficient.”

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Posted 3 years ago

“Easy to find the part I needed, also fast delivery.”

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Posted 3 years ago

“always really helpful whenever I contact them. Prompt replies to emails also. Thankyou!”

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Posted 3 years ago

“An excellent on-line outlet. Good CoViD-safe telesupport via onscreen text. This outlet retains the personal touch.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

DS Music is rated 4.9 based on 1,060 reviews