DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01600 772770

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took my guitar to have 6 new strings.. incredibly friendly service and prompt with communication. Very happy with the experience.”

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Posted 4 months ago

“I purchased a software digital download product, and the DS Music staff were very helpful to make sure I purchased the correct version for my system, activation, and at a very competitive price.”

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Posted 5 months ago

“Many thanks for all your help. You can be assured of my custom for evermore!”

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Posted 8 months ago

“I have purchased an upgrade I can't use or access, Avid are no help at all I want my money back or preferably a system I can write my music on and listen back to and print!! Very dissatisfied. Sibelius used to be the best. Avid are appalling.”

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Posted 10 months ago

Hi James, sorry you're having trouble activating your upgrade with Avid. We haven't has any emails from you regarding this so I'll drop you an email and see if we can help you getting it all activated. Best, Louise

Posted 10 months ago

“A fast and easy transaction, very pleased.”

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Posted 1 year ago

“Brilliant - good price, prompt and clear responses to requests for information. Thanks!”

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Posted 1 year ago

“Good price and prompt enough service”

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Posted 1 year ago

“Very happy with the flute service that DS Music arranged.”

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Posted 1 year ago

“Excellent feedback to all questions; couldn't hav e wished for a better reponse. Problems solved.”

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Posted 1 year ago

“On 8 November 2023 I bought Sibelius Ultimate music software from DS Music. I chose your company rather than the maker, AVID, as I had heard bad reports of them from other users of the software. I was right to do so! The service I have received has been superb. This has all been through LOUISE, who has answered all my queries (I have had continuing problems) with tremendous patience and expertise - even responding after office hours before Christmas. I remain extremely grateful and recommend your company to others without reservation. Dr Bill Ives”

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Posted 1 year ago

“Excellent service - no problems.”

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Posted 1 year ago

“I Really recommend them, they have high standards for their products, and are friendly and helpful”

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Posted 1 year ago

“I needed to get my flute looked at and some issues fixed. Everyone I interacted with were very friendly, they responded to my emails very quickly, made it easy to drop off and collect my flute, updated me with all the issues there were, and the price was good. Will go back to them when/ if I need to.”

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Posted 1 year ago

“Very prompt and efficient service. Music arrived the day after I placed the order and was nicely packaged.”

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Posted 1 year ago

“Excellent service providing quality products at fair prices.”

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Posted 1 year ago

“Super customer service and great value for money. Good to shop locally.”

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Posted 1 year ago

“Quick, efficient and helpful response.”

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Posted 1 year ago

“Very helpful advice in advance of purchase”

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Posted 1 year ago

“Excellent service and unusually helpful. DS staff went to a great deal of trouble to sort out client's problem. Highly recommended.”

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Posted 1 year ago

“I emailed for advice about some software updates. I received a prompt reply and was able to make a purchase decision based on their advice. Everything was handled in an efficient and friendly way and I even saved some money by taking up a special offer which they pointed out. Very nice company to deal with.”

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Posted 1 year ago

DS Music is rated 4.9 based on 1,060 reviews