DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman who helped us by a guitar for our son was very helpful indeed. It was service with a smile!”

Helpful Report

Posted 10 years ago

Hi Leo, Thank you for your feedback and pleased with our 'service with a smile'! Have a good evening, Jon, DS Music

Posted 10 years ago

“Nice selection of books and instruments, a handy place to visit for all music students. Very helpful and knowledgeable staff.”

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Posted 10 years ago

Hi David, Thank you for taking the time to write a review for us and very pleased our team impressed you! Have a good evening and see you soon, Jon, DS Music

Posted 10 years ago

“prompt service, good packaging, just as expected”

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Posted 10 years ago

Hi Sandra, Thank you for your feedback! Jon, DS Music

Posted 10 years ago

“Good customer service, excellent advice”

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Posted 10 years ago

Thank you for your review Jane - have a great weekend! Jon, DS Music

Posted 10 years ago

Hi Jane, Thank you for taking the time to write us a review - please you were impressed. Have a good week, Jon, DS Music

Posted 10 years ago

“Goods received the very next day. Great service and I'll definitely use them again.”

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Posted 10 years ago

Hi Claire, Thank you for your review and really pleased you were happy with our service. Have a good weekend, Jon, DS Music

Posted 10 years ago

“guitar strings received promptly!”

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Posted 10 years ago

Thank you for your review Robert! Have a good evening, Jon, DS Music

Posted 10 years ago

“Excellent service and very helpful with my inquiry's. Staff are also very pleasant. Ben, Chepstow.”

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Posted 10 years ago

Hi Ben, Thank you for your review and happy to hear that you were impressed. Have a good weekend, Jon, DS Music

Posted 10 years ago

“Excellent service with quick delivery, easy to use and took no time at all.”

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Posted 10 years ago

Hi Rhys, Thank you for taking the time to write a review for us! Have a good weekend! Jon, DS Music

Posted 10 years ago

“Did what it said on the tin - next day delivery. Easy.”

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Posted 10 years ago

Dear Lydia, Thank you for your review! Have a good week! Jon, DS Music

Posted 10 years ago

“Really helpful, knowledgeable and enthusiastic staff. Great prices too!”

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Posted 10 years ago

Thanks Carolyn for your review! Have a good weekend! Jon, DS Music

Posted 10 years ago

“What wonderful staff. They couldn't do more for us! How many music shops have assistants that already know that the theme tune for "Frozen" is available to order without even looking! Wonderful little shop with help that was - above and beyond the call of duty!”

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Posted 10 years ago

Hi Nyree, Thank you for taking the time to write us a review! We hope you enjoy Frozen and if you need any more help you know where we are! Best Wishes, Jon, DS Music

Posted 10 years ago

“Very helpful customer service. They were able to accommodate my need for a super fast delivery as well, and wrote a personal email to confirm this. Would definitely shop with them again.”

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Posted 10 years ago

Hi Dorothy, Thank you for taking to write a review for us and really pleased that you found our customer service helpful! Hope you have a great week! Jon, DS Music

Posted 10 years ago

“Excellent service. It was good to be able to phone for advice before purchasing. Ordered before 4pm and goods arrived the next morning. Many thanks!”

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Posted 10 years ago

Dear Jenny, Thank you for your review and great to hear that you found our advice helpful! If you need any more help you know where we are! Best Wishes, Jon, DS Music

Posted 10 years ago

“Good clear info swift transaction”

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Posted 10 years ago

Thank you for your review Carole! Have a good week, Jon, DS Music

Posted 10 years ago

“Great customer service - I phoned for advice before buying and spoke to friendly and knowledgeable staff. I ordered and package arrived within 2 days. I highly recommend DS music.”

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Posted 10 years ago

Hi Elizabeth, Thank you for your review and really pleased that you found our advice useful! Have a great weekend! Jon, DS Music

Posted 10 years ago

“Service is always great here and it's so good to have a high quality music shop on the doorstep.”

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Posted 10 years ago

Thank you for your review and you kind words! Have a good weekend and no doubt see you soon! Jon, DS Music

Posted 10 years ago

“Very helpful, polite and professional staff. Good explanation of the product purchased. Did not feel pressured, good sales technique, no high pressure selling. Will use this shop on a regular basis.”

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Posted 10 years ago

Hi Gordon, Thank you for our review and really glad that you were pleased with our service. See you soon, Jon, DS Music

Posted 10 years ago

“The member of staff was very friendly, helpful and seemed knowledgeable. I was buying a gift for my boyfriend and as someone that knows nothing about music I was in need of advice. I was pleased with the service and (most importantly!) my boyfriend loved his new guitar! Thank you!”

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Posted 10 years ago

Hi Nicola, Thank you for taking the time to write a review for us - we are really pleased that your boyfriend loved his new guitar! Have a good evening, Jon, DS Music

Posted 10 years ago

“I had spent some time trying to source a copy of Sibelius 7.5 Reference guide - even Avid had none in stock! Not only was DS Music able to to send me one promptly but the extremely helpful gentleman I spoke to on the phone pointed out that I could have free delivery! I received the book a couple of days later. Well done DS Music!”

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Posted 10 years ago

Thank you for your review Mike! Hope you find the manual useful! Have a good weekend, Jon, DS Music

Posted 10 years ago

“The order arrived promptly (within the week they promised) and again as promised I was phoned to say it had arrived and was able to collect it the following day”

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Posted 10 years ago

Thank you for your review Jackie, Jon, DS Music

Posted 10 years ago

DS Music is rated 4.9 based on 1,060 reviews