“Dualit is the worst of the worst. I would never purchase another Dualit product, or should I say Dualit piece of junk that is designed to fail. I had a very expensive Dualit blender. It is now in the garbage can because a plastic part continually broke and frequently needed to be replaced. However, the plastic part is no longer available. The plastic piece on that screws onto the bottom of the blender jar creates the seal that prevents leakage from the bottom of the jar. However, this plastic piece is flimsy. I had to replace this part at least seven times because it kept breaking thereby causing the jar to leak at the bottom. Today, I had to throw my very expensive Dualit blender into the garbage can because the cheaply made (but, of course, expensive to buy) plastic piece is no longer available. To me, it appears that Dualit’s business model is to knowingly sell products with parts that are designed to break, to charge absurd amounts for replacement parts, and finally to stop making replacement parts available, thereby making the product unusable so the consumer will have to buy a replacement. It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by Dualit. Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that Dualit is incompetent, dishonest, and/or unethical. The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.”
“The best toaster around in the price bracket, it's a beast and if like my Husband likes "proper toast" this is the toaster for you. Rapid toasting, nice sized slots, love the timer ticking it makes it just that better quality. Heavy, sturdy and British built.”
“Dualit Architect Kettle Failure
Spent a lot of money on the Architect Kettle to compliment our new kitchen. It lasted 3 years before element went and tripped our electrics. Thought when buying Dualit you were paying for quality, durability, and customer care should things go wrong. Dualit advised that this is not repairable and outside of 2 year warranty. They said I was unfortunate as this only happens to a few people. Well if it is a few people then they should help out to keep reputation. I went out and purchased a replacement model as we were desperate for a working kettle. Dualit later offered me a discount from their website which was no good as too late. No offer of compensation or goodwill gesture. Very disappointed with Dualit. Hope my toaster lasts a little longer !!”
“Dualit were very quick and efficient at dealing with our order. The Dualit Toaster and Kettle look very smart and are perfect for us - they are well made and don't have any flimsy parts, unlike some cheaper models we looked at.”
