“The adverts looked fantastic, and the video reviews were glowing—but after receiving my Dustblocker 500, it quickly became clear that it was all just clever marketing and paid endorsements.
Getting through to customer service was a challenge in itself. After three days of trying, I finally spoke to someone and explained that the unit wasn’t performing as expected. It only needed to collect fine dust from a specific area in our workshop, yet it wasn’t doing anything. The representative—who was helpful at the time—suggested upgrading to the twin-arm model, so I took his advice.
When the new unit arrived, we set it up, hopeful that this one would actually work. But once again, it had about as much suction power as a discarded 1980s Henry Hoover. We even tried pushing dust directly into the arms, but it just built up around the rubber openings instead of being collected.
Frustrated, we called the company back, only to find that the once-helpful representative (unlike the dust) had vanished. Feeling misled, I requested a refund—only to be told that because we had used the machine, we weren’t eligible. A ridiculous policy, considering you can’t assess its effectiveness without actually using it.
Now, we’re forced to go through our bank to issue a chargeback.
My advice? Save your money and buy a vacuum from Lidl—it’ll be cheaper and probably more powerful.”
We appreciate your review and value your feedback which we take seriously. We're glad to be able to work with you to investigate this in detail and find a resolution together.
“I received the MAXVAC Dura Hydro which had poor suction and leaked. The instructions had pages missing. After eventually agreeing to take it back, I'm still waiting for a refund. They don't reply to Emails in a timely manner, if at all. I'm a new customer so expected more.”
“Amazing service , I made a mistake on my initial order with an item but it was quickly rectified and updated before dispatch . They really are on the ball with their customers , impressed !”
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