“DX's delivery company USP Postal did not deliver package as stated. USP Postal did not hand off package to local USPS (United States Postal Service) as stated because no USPS tracking number generated.
DX will not consider a refund until 30 days after package is not received. That is a really long time to wait on a package.
DX will not accept a credit card or debit card for online payments. Option is shown, but will not process. They only allow bitcoin. Offer nice discount to use bitcoin. But you give up a lot of consumer protection when using bitcoin for purchases. Interestingly, my debit card was hacked immediately after I attempted to use it to make an online purchase from DX.
I don't expect to receive a refund and will probably be out the total of my purchase.”
“Do not buy on this site. The product does not arrive and the money is not returned!
Kaufen Sie nicht auf dieser Seite. Das Produkt kommt nicht an und das Geld wird nicht zurückgegeben!
N'achetez pas sur ce site. Le produit n'arrive pas et l'argent n'est pas retourné!
Não comprem nesse site. O produto não chega e o dinheiro não é devolvido!
No compre en este sitio. ¡El producto no llega y no se devuelve el dinero!
Не покупайте на этом сайте. Товар не прибывает и деньги не возвращаются!”
“SCAM AVOID - I queried how I track my shipment several days after the status was changed to "Fully Shipped" only for them to demand another $111 dollars to fulfill the order and telling me it hasnt been shipped at all.
I tried to open a complaint on there website but the form doesnt work... you cannot contact them via twitter and facebook messages go unanswered.”
“Order a drone as it was shown in stock. Took the money instantly, then after a week of no response said it was out of stock I need to wait 2 weeks, after 20 messages and on messenger, I get a response, out of stock please wait. Asked them 10 times to cancel the order , no response. Then a message , saying out of stock, nothing about cancellation. Another 5 messages sent , nothing. I don’t think I’ve dealt with such a irresponsible, ignorant and unprofessional company in all my years. Been a month and still have no idea what’s happening. Can’t find a email or system to complain. I’m £400 out of pocket with no idea where , when or whatever is happening”
“Ordered a product that showed "in stock", did not receive it for a few weeks. Checked DealExtreme, they showed it out of stock. Contacted them, no support. Waited a month to get item to shipped status. Then item is delivered while we are away. They will not redirect to another address, so item is held. We try to pick it up when we get back, but item is now lost. DealExtreme refuses to refund. Opened a complaint with credit card company, still waiting for money back 4 months later.
ORDER NUMBER 190816100162249656”
“paid for premium mailing and received package a month later, had to pay a lot of customs plus the phone wasn't in a good condition. They won't refund anything, I guess it is my fault for trusting this company”
“This website is basically a fraud. I bought a 4G signal amplifier...that actually was only for 3G, the web info is plainly false. I reuested return paying shipment back , and never got a penny back . The joke goes to 140€ wasted for nothing adn a lot of time.
My order 190308100170898136”
“DX Delivered Exactly? - Don't make me laugh !!!
DX - Booked via Parcel2go
Couldn't make it up !!!
After a 1 month of -
Sorry you're having problems... blah blah blah
We'll sound as if we're here to help but... blah blah blah
Going to string you along till you give up... blah blah blah
My Parcel has now been delivered by DX to the neighbour of the pick up address !!!
DX & Parcel2go incompetence knows no limit !!!
Parcel2go -
Harry Phillip Anthony Adams-Mercer (Director)
Steven Kramer (Director)
Christopher Simpson (Director)
Richard Harry Phillip Adams-Mercer (Secretary)
James Brett Greenbury (Signifiant Control)
Wendy Adams-Mercer (Ex Secetary, Ex Director)
James Brett Greenbury (Director)”
“Order Number: 190109100180438027
I bought mobile for 400$ on dealextreme.com next day i purchased they asked me id proof i sent all and they confirmed payment then after 17 days ago they are not shipped item and main horrible thing is no one reply to my msgs i tried lot of times but not responding any one msgs and also not shipping product. they don't have chat service even dont have support emails ,they have only facebook support that also they blocked when i asked about my product see how frauds these peoples my money struck in dx..
if u paid through direct on dealextreme.com then forget your money they never give u r contact u.. big frauds .. i paid through paypal so i just opened dispute but still pending coz they are not reply to them also ..
Dont buy anything in DX be careful like these scam websites”
“I ordered an item and received an email that stated that I should receive it in 15 - 20 days and that I should contact them if I don't receive it by then. I needed this item within a month as I was moving. I did not receive the item and by 20 days I contacted the company and was told that it usually takes 5 - 8 weeks! There was no tracking information on the package and no warning that it could take this long. Now I will be gone and I won't have the item for my trip which I really need. Now I will have to see if I can find it somewhere else with little time to find a replacement and I am out my money for the product. Please never use this company.”
“NEVER RECEIVED MY GOD DAMN PHONE I ORDERED!!! THEY DON'T REPLY TO ANY EMAILS, THEY DON'T RESPOND TO TICKETS CREATED, AND THE LIVE CHAT SERVICE IS NEVER AVAILABLE. BUT WHENEVER YOU TRY AND LEAVE NEGATIVE FEEDBACK THEY DON'T LET YOU IT WILL ALWAYS END UP UNAPPROVED. SAVE YOUR MONEY AND RUN.”
“A few months ago i ordered a phone. Never arrived they no it never arrived and they do not want to give my money back DX (dealextreme) will steal your money.
you are warned!
when i asked for my money back this is there answer
We apologize for the inconvenience we have brought you.
We apologize for this long delay in the delivery process. Around 3-5 days to get the response, please check back then.
We apologize for the inconvenience we have brought you.Please wait a few more days and we really appreciate your understanding.
We apologize for the inconvenience we have brought you.We really appreciate your patient for another a few more days.
when i asked them: please stop apolizing and just refund me my money this was there answer.
We feel a pity to inform you it is confirmed that your order was returned as the tracking shows:Please check back 5-7 days later.
We feel a pity. the returned order if is still in your country, it may be shipped to you again.Please be a little patient.
and more of the same on the live chat.BUT STILL NO REFUND!!!!
last respons:
Good Monday and sorry for late reply. We feel a pity to inform you it is confirmed that your order was returned：
In this case we need to deduct 7USD as returned postage. We just hope we can do something to make you feel better.
So would you like a resend, a refund, or keeping the cost as store credit?
So now they want me to pay for an order that never arrived at my address??????????? My only mystake was ordering at DX!!!!!!
They still got ALL my money. They still don't wan't to pay me back.”
