“
I will never shop online if sending via DX express. On 4 messages saying to deliver no show. On 1 message I was tracking van near my address then a message to say unable to deliver as not in so not true. This company needs to improve I have suggested to the company I ordered not to use DX express . I now had a refund not good for business.
”
posted 1 month ago
- Jacqueline Legge
“
Shambles of a company, nobody replies to enquiries, I need to know where my item is which should of been delivered today.
No communication, no item and I will be going to H Samuel to get a full refund.
Do NOT agree to use this company as they are totally unreliable.
They don’t deserve 1 star.
”
posted 1 month ago
- Andy
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Contacted the vendor, a fairly large company and got a refund of the express delivery charge.
”
posted 2 months ago
- Anonymous
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First order was not even delivered to correct address but I cannot claim a refund because company I ordered from think I signed for it - I have incurred a financial loss from this.
”
posted 2 months ago
- Chris Wharf
“
Well after reading these reviews I’m not surprised my parcel haven’t turned up a week of waiting losing money from work to wait for this parcel customer services are absolutely shocking keeps telling me it’s out for delivery I’ve emailed my actual company I ordered from and getting a refund and will order else where will never use this company again I I find out any company I ordered off uses this company I’ll b cancelling the order straight away absolutely shocking
”
posted 2 months ago
- Anonymous
“
Terrible company live plants delayed at depot for 6 days dead on arrival ..DX customer live chat useless said ask seller for refund even though it was their fault
”
posted 2 months ago
- Anonymous
“
let's hope i get a refund or replacement for my delivery that you said that you delivered when you left it in your van and drove off with it.
”
posted 2 months ago
- Anonymous
“
Previous to my last review, where 3 attempts were allegedly made to deliver my parcel, to which I got a refund from the Ebay seller, I ordered the same items from a different company.
”
posted 3 months ago
- C Jackson-Lockyer
“
AVOID dreadful company. Two delivery dates given but no delivery. Lost my item apparently, how they managed to lose something 900x600x20mm I don't know. Luckily I bought via Amazon so got a refund. AVOID
”
posted 10 months ago
- Anonymous
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In the end I had no option but to cancel my order and get a refund.
”
posted 10 months ago
- Lesley
