E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No very happy no update about the gift and. More.”

Helpful Report

(Sony Xperia M2 Black) - Posted 11 years ago

Hello Djamel, Thank you for your review and for accepting my call earlier. To confirm you’re able to check tariff details from within your customer log-in area. With regards to your free gift should expect delivery over the next few days. I apologise for the delay. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“Second phone purchased from e2save, again price could not be beaten elsewhere. Service also continues to impress, ordered late Thursday, promised delivery the following Monday BUT delivered early on Saturday! Delivery partners communicated fully and delivered down to the minute. This when other online retailers were reporting delays.”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 11 years ago

“Terrible would not contact me back And never received free gift”

Helpful Report

(Nokia 105 Black) - Posted 11 years ago

Hello Sally, Thank you for your review. I tried to call you today however you were unavailable. You should expect delivery of your gift over the next few days. I apologise for the delay. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“i ordered the galaxy shine on the friday, and it was delivered on the sunday! i was kept informed thru every step till delivery, im very happy with this, it went quickly and smoothly, the phone itself is great, i love how you can change the size of the font, as i dont see that well, and it saves me keep reaching for my glasses! the phone is easy to use, and does everything it says on the tin, one very happy customer, thank you x”

Helpful Report

(LG G3 S Shine Gold) - Posted 11 years ago

“You really don't want me to write a report at the moment as not happy at all”

Helpful Report

(Apple IPhone 5c 8GB Pink) - Posted 11 years ago

Hello Jayne, Thank you for your review and for accepting my call earlier. I thank you for your patience and will be investigating the issues we discussed. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“Fast and efficient delivery of phone, still awaiting vouchers but I'm sure they will arrive soon! Well done!”

Helpful Report

(Samsung Galaxy S5 Shimmery White Refurbished) - Posted 11 years ago

“Clear and helpful advice and knowledge of products and services. Thank you for your help with the upgrade and monthly contract.”

Helpful Report

(Apple IPhone 5s 32GB Silver) - Posted 11 years ago

“The customer service was exceptional. ...will definitely recommend a friend or family member. ....Thanks e2save”

Helpful Report

(Sony Xperia Z3 Black) - Posted 11 years ago

“Thank you i was keep informed about the delay and am very happy with the service i got”

Helpful Report

(Nokia Lumia 635 Black) - Posted 11 years ago

“Outstanding service”

Helpful Report

(Nokia 105 Blue) - Posted 11 years ago

“Very good service, informed me about my purchase every step, delivery was prompt as it said. Very delighted!!????????????????”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 11 years ago

“The order was processed very efficiently and I was very impressed by good communication via email and text telling me the status of the order. Furthermore, it was great to receive an accurate delivery time at a specific hour and didn't have to wait in all day. My new iPhone arrived the following day from placing the order online. Very good customer service.”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 11 years ago

“Got a upgrade to new iPhone 6. Very fast process and received phone with in 2-3 days.”

Helpful Report

(Apple IPhone 6 64GB Gold) - Posted 11 years ago

“The transaction was easy to complete, I was very impressed with the communication and the phone arrived exactly as planned. This is the first time I have used this company and I would be happy to commend them to you if you are thinking of placing an order!”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 11 years ago

“The phone was the wrong type for my I-pad - they did not speak. Trying to return it was sheer hell. On hold for 20 minutes, tel numbers no longer in use despite being listed in a current directory. Never again.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

Hello Andrew, Thank you for your review. I’m sorry for the long waiting times. We’re experiencing a high volume of calls leading up to the Christmas holiday and have hired more staff to deal with the demand. All details of how to return an order is available on our website. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“I would give the staff a better review but it took you via myself 6 months to sort out a problem you created regarding my contract”

Helpful Report

(Nokia Lumia 530 Orange) - Posted 11 years ago

Hello David, Thank you for your review. I’ve looked into your account and want to apologise for the circumstances. I can see the issue was caused by a breakdown in communication between ourselves and the network. I apologise for the inconvenience caused. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“Very efficient service”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

“I had a call to sell me a phone claiming to be carphone warehouse, which obviously isn't true and was miss sold a phone. I have sent back the phone and will be purchasing it from company that doesn't mislead their customers.”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 11 years ago

Hello Alexandra, Thank you for your review. We are owned by Carphone Warehouse and have certain sales teams that are authorised to brand themselves as Carphone Warehouse. I apologise for the confusion. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“Absolutely very kind and helpful and feel so proud to be a customer.well done e2save and many thanks.”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 11 years ago

“I received no communication following my purchase and even after phoning to complain have yet to get any email from this company confirming my purchase. The customer service is very bad and would not recommend anyone using e2save”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 11 years ago

Hello David, Thank you for your review. I wish to apologise for the lack of communication you’ve received as well as the issues you’ve experienced. It looks like a set up error had prevented some emails being sent out. I’ve taken note of your account and will be discussing this with our set up team to avoid such issues in future. We also are working closely with the network to avoid any early sim swaps. I thank you for your patience. Kind regards, Chris, E2save.com support team

Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews