E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not delivered on day specified only received phone still waiting for iPad phone not even the right colour come on is this really the way to do business”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 11 years ago

Hello Robert, Thank you for your review. I tried calling you this morning to discuss this but was unable to reach you. If you could please contact our customer service department at your earliest convenience and we can resolve this issue for you. Kind regards, Charles e2save.com Customer Support Team

Posted 11 years ago

“Good tracking of item, good customer services! In a timely manner.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 11 years ago

“Excellent service. The phone arrived between the hours of 10.15am and 11.15am on the Saturday - 10.20am to be precise. The only down side was that I had to go to the 02 shop to activate the SIM card.”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 11 years ago

“Ordering process was easy on the website. Delivery in less than a week on the assigned day with a 1 hour delivery slot allocated and the products were exactly as ordered.”

Helpful Report

(Apple IPhone 6 64GB Gold) - Posted 11 years ago

“Fast efficient...clicked and browsed to purchase a phone ... delivered before the date given. very happy ...still awaiting my free gift,altho have recieved its here on friday . thankyou for emails.updates. satisfied customer .”

Helpful Report

(Samsung Galaxy S3 Mini White) - Posted 11 years ago

“I am very pleased with my phone,I applied for it on a Friday night and the whole process was completed with me signing for the phone on Monday morning. If I had bought it,it wouldn't have arrived from others so quickly but I was vetted,accepted and got the phone super fast. Jackie McCracken.”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 11 years ago

“The team were very helpful . The only problem we had was the delivery which was delayed,”

Helpful Report

(Nokia Lumia 630 Black) - Posted 11 years ago

“I was informed that help would be available when I picked up phone to transfer my data and to explain basic functions - this was not the case unless I was willing to pay £15 - not happy about this”

Helpful Report

(Apple IPhone 5c 32GB White) - Posted 11 years ago

“Extremely easy to order and delivered without a hitch. Good value in comparison to similar offers available.”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 11 years ago

“Absolutly brilliant!!!”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 11 years ago

“Good service”

Helpful Report

(HTC Desire Eye Blue) - Posted 11 years ago

“Order came as placed, quickly. Spoke to customer services for help with setting up and they were very helpful. Pleased with phone and package.”

Helpful Report

(Nokia Lumia 630 Black) - Posted 11 years ago

“From start to finish the customer service has been great and on my dealing with them i cannot fault them and have already recommended to friends.”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 11 years ago

“The promised I pad is missing - the one came one week late”

Helpful Report

(Samsung Galaxy Ace 2) - Posted 11 years ago

Hello Elke, Thank you for the review you’ve left. I apologise for the delay you’ve experienced for your delivery of the free gift. Some of our gifts are dispatched via a 3rd party company and therefore there can be a short delay between when you receive the handset and the gift. However, your delay was longer than expected and we’re currently developing systems which will enable us to notify customers sooner if there is a delay with their gift. If you have any other issues that need addressing, please contact our customer services team who will be happy to help. Kind regards, Charles e2save.com Customer Support Team

Posted 11 years ago

“I was very impressed with the way e2save handled my request. They made the process simple and stress free. Thankyou e2save. Stella.”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 11 years ago

“I have had a lot of trouble with this upgrade. initially I was spoken to by a young man who offered me by far the worst deal, I then got a call from someone else who gave me a better deal and told me to phone customer support to tell them that the only order I wanted processing was the deal she had put through. I had explained I would be on holiday (out of the country) when the upgrade was to take place and that I wouldn't be back until 1st Dec. She said that was fine, subsequently when I phoned customer support I was advised to cancel all orders so that I would have the use of my phone throughout my holiday and to phone when I got back to process a new order. So I did........whilst on holiday I got a message on 28 nov saying that my new phone was being delivered the following day, a phone I wasn't expecting as as far as I was concerned all orders had been cancelled. I t was delivered to a diff address as I was still away. upon receipt of the phone it was faulty, I accepted the order as it was the phone I wanted but then spent 40 mins on hold to customer services to register it as faulty and to say that if it was sent back I needed a sim adapter as my new sim will not fit in my old phone. I was told to go to my local carphone warehouse where they would give me one for free only to do this and be told no they wouldn't and I shouldn't have been told this. As you can imagine I am far from happy with this service and will not be upgrading through yourselves again. kind regards clare streets”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 11 years ago

Hello Clare, Thank you for your review. After looking into this it looks like your order was duplicated in error and the advisor you spoke to did cancel your original order but duplicate wasn’t cancelled. I do apologise that this error has occur and for any inconvenience caused. According to the notes on your account you’ve since spoken to our customer services who resolved your problems you were having with the handset. If you have any of queries then please don’t hesitate to contact us. Kind regards, Charles e2save.com Customer Support Team

Posted 11 years ago

“Purchase and delivery of new mobile phone went smoothly and stress-free. Courier delivery was efficient as i was kept informed of the progress and was give time slot of the delivery which is very helpful. Lets hope the cash redemption process goes smoothly, at the time of writing this feedback i have not experienced this yet.”

Helpful Report

(Samsung Galaxy S4 Mini White) - Posted 11 years ago

“Had a phone delivered that I had asked to be cancelled 3 days earlier, a 52 minute wait to speak to someone in customer service (which I still haven't managed to do). No one willing to tell me how this company got my details! I was told the call was from car phone warehouse & now they seem to not have anything to do with E2Save & then to top it off had to pay over £7.00 to send back an item I didn't even want back!! To say I am annoyed is an understatement! Lets hope you get the return but right so you don't hold up my upgrade with O2 for much longer!”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 11 years ago

Hello Leanne, Thank you for leaving a review. I’m sorry to hear of your difficulties contacting our customer services team to resolve this issue. During this busy period we’ve experienced a big increase in orders and we’re taking on more advisors to assist with the increased contact volumes. To be clear the sales team that contacted you are part of Carphone Warehouse’s upgrade reminder service team but they are based in the same offices as e2save. This can sometimes cause confusion as to who processed your order due to the location of the sales team. I can see that you’ve now contacted our customer services and your query has now been resolved. If there’s anything else we can assist with then please don’t hesitate to contact us. Kind regards, Charles e2save.com Customer Support Team

Posted 11 years ago

“very good service quick process and fast delivery and will definatly recommend e2saver”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 11 years ago

“Don't make the same mistake as me, and order from these clowns!!! First, I placed the order on line and then got a text to call a 0871 number. Called it and was on hold for over 32 minutes @ 10p per minute. When it was finally answered, the agent could not find the order for the first few minutes. Then said it was ok nothing was required. Then DPD came to deliver, I changed to 'driver to neighbour'. They delivered to an address over 124 miles from me!! Then I called e2save, was on for 21 mins, 35 mins and 33 mins but no answer!! then did voice chat, said I would have to call... tried several times, no answer. Waste of time. Revoking payments from bank instead.”

Helpful Report

(Samsung E1190 Silver Refurbished) - Posted 11 years ago

Hello Farooq, Thank you for your review and for taking the time to discuss this with me on the phone today. I am sorry for the issues that you have had regarding your delivery and experience with us. As advised on the phone the account is now closed, therefore if you would like to order from us again, you will need to make a fresh order. Kind regards David E2save.com support team

Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews