Name: E2save
Rating: 4.36

“Absolutely disgusted with the service, the phone was originally sent to carphone warehouse in Elgin instead of INVERNESS where I live. When I went in to carphone warehouse shop in INVERNESS to pick up phone, I asked for some help transferring my contacts from my old phone to new phone, was told they couldn't do that. I was so disgusted I told them I did not want the phone and was just going to leave it for them to return. I was then advised I could not do this as the phone was now my property. To say I was absolutely disgusted is an understatement. I then went into the Vodafone shop in INVERNESS and the young girl there was so helpful, she set up my new phone for me and transferred all my contacts for me, simple!!!! So, my question is, how come carphone warehouse just could not be bothered?? Useless. I just wish I had gone direct to the Vodafone shop in the first place, they were amazing.”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 11 years ago

Hello Joan, Thank you for your review. I’m sorry to hear of the lack of support being offered by your local Carphone Warehouse store. I’ve emailed the store manager and passed on your feedback. We rely on Carphone Warehouse to provide technical support for our customers so to hear you were turned away is disappointing. I’m happy to hear your issue has been resolved and apologise again for the inconvenience. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“Absolutely disgusted with the service, the phone was originally sent to carphone warehouse in Elgin instead of INVERNESS where I live. When I went in to carphone warehouse shop in INVERNESS to pick up phone, I asked for some help transferring my contacts from my old phone to new phone, was told they couldn't do that. I was so disgusted I told them I did not want the phone and was just going to leave it for them to return. I was then advised I could not do this as the phone was now my property. To say I was absolutely disgusted is an understatement. I then went into the Vodafone shop in INVERNESS and the young girl there was so helpful, she set up my new phone for me and transferred all my contacts for me, simple!!!! So, my question is, how come carphone warehouse just could not be bothered?? Useless. I just wish I had gone direct to the Vodafone shop in the first place, they were amazing.”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 11 years ago

Hello Joan, Thank you for your review. I’m sorry to hear of the lack of support being offered by your local Carphone Warehouse store. I’ve emailed the store manager and passed on your feedback. We rely on Carphone Warehouse to provide technical support for our customers so to hear you were turned away is disappointing. I’m happy to hear your issue has been resolved and apologise again for the inconvenience. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“I bought Samsung galaxy s5 only phone came in the first pack and after I called you send me the charger but I am still waiting for my head phone .before you send a product at least you can check it.”

Helpful Report

(Samsung Galaxy S5 Shimmery White Refurbished) - Posted 11 years ago

Hello Vijeesh, Thank you for your review. I am sorry that you did not get these with your original order. If you order is a clearance or refurbished handset from us then we cannot guarantee any accessories to be sent with the phone apart from the charger. However, I can see that my colleague Rhiannon has since resolved this for you. Kind regards David E2save.com support team

Posted 11 years ago

“All done online, website easy to use, clear and information easy to read, phone was received at time and date as promised, lovely easy transaction, thank you!!”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 11 years ago

“After Initially being very happy with the deal I received for my contract update / this was short lived . My new phone was arranged to be delivered to the nearest car phone warehouse / because my address was wrong on the system and they couldnt change it - which was fine - i was happy to pick it up - I then recieved a text later that day saying my phone would be delivered the next day - only to my old address !!! After trying on numerous occasions to try and get hold of someone - I had no choice but to delay the order being delivered to the wrong address to buy more time to sort it out !! It then took me a ridiculous amount of time to actually speak to a human being and when I did - they said they were sorry about the mix up and the lady I spoke to said this would be sorted and that my new phone would be delivered to my nearest car phone warehouse . I was working on that day I believed it had been delivered but went in the next day to the car phone warehouse only to be told it wasn't there and that it had in fact been delivered to my old address - not once but twice !!! Thankfully the people that live there were honest to refuse to take it !!! I again am trying to get to speak to a person - which seems impossible with this company / so I'm still without my phone and can't speak to anyone !! The customer service is abismal and I am very angry with the ongoing situation !!”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 11 years ago

Hello Deborah, Thank you for your review. I am sorry for the situation that has arisen regarding your account and delivery of your upgrade handset. I have attempted to call you today in order to resolve this but unfortunately you were not available. Please respond via this review and I will call you back as soon as possible. Kind regards David E2save.com support team

Posted 11 years ago

“After Initially being very happy with the deal I received for my contract update / this was short lived . My new phone was arranged to be delivered to the nearest car phone warehouse / because my address was wrong on the system and they couldnt change it - which was fine - i was happy to pick it up - I then recieved a text later that day saying my phone would be delivered the next day - only to my old address !!! After trying on numerous occasions to try and get hold of someone - I had no choice but to delay the order being delivered to the wrong address to buy more time to sort it out !! It then took me a ridiculous amount of time to actually speak to a human being and when I did - they said they were sorry about the mix up and the lady I spoke to said this would be sorted and that my new phone would be delivered to my nearest car phone warehouse . I was working on that day I believed it had been delivered but went in the next day to the car phone warehouse only to be told it wasn't there and that it had in fact been delivered to my old address - not once but twice !!! Thankfully the people that live there were honest to refuse to take it !!! I again am trying to get to speak to a person - which seems impossible with this company / so I'm still without my phone and can't speak to anyone !! The customer service is abismal and I am very angry with the ongoing situation !!”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 11 years ago

Hello Deborah, Thank you for your review. I am sorry for the situation that has arisen regarding your account and delivery of your upgrade handset. I have attempted to call you today in order to resolve this but unfortunately you were not available. Please respond via this review and I will call you back as soon as possible. Kind regards David E2save.com support team

Posted 11 years ago

“Found the service excellent and very prompt delivery.”

Helpful Report

(Samsung Galaxy S3 Mini White) - Posted 11 years ago

“Great, got here on time and in perfect condition!”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 11 years ago

“From the first order to receiving my phone and free gift the next day I was really pleased with the service I received, I'll use E2save in future when ordering a phone for myself or my family members, thanks.”

Helpful Report

(Nokia 105 Black) - Posted 11 years ago

“I have to admit I was nervous going off track (not going through my network provider) but these guys smashed it, great service, great product, great price. I think had to be best delivery service ever, they keep you informed every step of the way. I WILL purchasing a second Samsung S5 for the wife, thank you.”

Helpful Report

(Samsung Galaxy S5 Copper Gold Refurbished) - Posted 11 years ago

“Very straightforward transaction. Will definitely buy from again!”

Helpful Report

(Nokia 105 Blue) - Posted 11 years ago

“I was pleasantly surprised with the efficiency and quality of their customer service and ease to make and process an order with swift delivery compared to my experience with their sister site mobiles.co.uk, delayed order process, delayed customer contact and incorrect information resulting in a second phone being delivered that i was lead to believe was declined and cancelled. i would definitely recommend E2save”

Helpful Report

(Nokia Lumia 530 Green Refurbished) - Posted 11 years ago

“Phone appears ok but it would be nice to be able to use it. Was told my new sim would be activated up to 48hrs of the phone being delivered. 4 days down the line still not activated!”

Helpful Report

(Samsung Galaxy S4 Mini Purple) - Posted 11 years ago

Hello Lesley, Thank you for your Review regarding your connection. Your upgrade has a delay set on the new SIM card being activated, this is too allow you time to transfer contacts from your old handset onto your new handset. Please allow 5 working days for this to complete. If you still require assistance please leave a time suitable for me to call so I may contact you to discuss this further. Kind Regards Charlie Customer Support team

Posted 11 years ago

“I liked every thing iv had so far but I think there should have had a hand book so I new how to use my phone”

Helpful Report

(Samsung Galaxy S4 White Refurbished) - Posted 11 years ago

“really nice to talk to , helpful overall good customer service. Very happy.”

Helpful Report

(Nokia Lumia 530 Orange) - Posted 11 years ago

“Considering the time of year being near Christmas the delivery and information received was first class”

Helpful Report

(Samsung Galaxy S5 Electric Blue) - Posted 11 years ago

“Good value deal on O2 contract. Very goods comms by email on purchase and delivery. Delivered on the day and time they said......ordered Monday delivered Tuesday.”

Helpful Report

(Apple IPhone 5c 32GB White) - Posted 11 years ago

“Great service. Good deal. Delivery service very good and on time. Would certainly use again. Could just do with a little more info regarding sim swap but quick call to service provider sorted that too.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 11 years ago

“Terrible, the man I felt with wasn't helpful at all and then he got all my order wrong so had to send it back and cos I needed it ASAP they couldn't do it cos they had to wait for the telephone recordings to come back and 4 working days later they still wasn't back!!!”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 11 years ago

Hello Louise, Thank you for your Review. I apologise for the challenges you appear to have faced when placing an order and that you felt the agent you dealt with was unhelpful. I can now see you have spoken with one of my colleagues to cancel this order and they have managed to resolve this for you. If there is anything further I can help with please do not hesitate to reply to this review with the best time to call and we can discuss this in detail. Kind Regards Charlie E2save Customer Support Team

Posted 11 years ago

“Everything is okay”

Helpful Report

(Nokia Lumia 630 Black) - Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews

About E2save: