E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a phone as a birthday gift for delivery a week before the required date. Phone did not arrive. I did get an email to say there was a delay because of an unspecified issue. I attempted to email back to ask if the issue was the particular colour and if so I was prepared to accept a different colour. However that message ( and several others came back undeliverable). I have been unable to determine when the phone is available, but my account has been debited and I have been asked to evaluate the product. It is now 2 days after the birthday in question and I had to go and buy another gift. I have asked to cancel the person's existing contract and I am left with no details from this Company. It really is bad service and having this much trouble before the contract even begins does not bode well . I wish I bad read the reviews of this company before I placed the order and provided the PAC code to them.”

Helpful Report

(Nokia Lumia 630 Green) - Posted 11 years ago

Hello Karen, Thank you for your review. I want to apologise for the delay in dispatching your order, this was due to high demand caused by the Black Friday weekend. I’m happy to confirm your order has been successfully delivered. If you let me know the best time to contact you we can discuss your account, alternatively if have any further queries please contact us, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris, E2save.com support team

Posted 11 years ago

“Love my new phone!! Fantastic service . Can't falt anything . Thank you”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 11 years ago

“Reese was very helpful and friendly. He clearly explained what I would be getting in my new contract with EE and helped me decide which phone to upgrade to. I'm very happy with the service from EE and informed my friends via Facebook about it.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago

“Li”

Helpful Report

(Sony Xperia M2 White) - Posted 11 years ago

“i was told by the salesman my phone would be delivered on Friday so missed my work at a cost of £45 waited in all day no delivery thought it would come Saturday didn't turn up so I am out of pocket with short wages and paying for a phone and tariff without the product pretty annoyed at the poor customer service”

Helpful Report

(Apple IPhone 5c 8GB Green) - Posted 11 years ago

Hello Judith, Thank you for your review. I tried to call you today however you were unavailable. I apologise for the delay in you receiving your order, this was due to the Black Friday weekend. I’d like to discuss your review with you. If you can let me know the best time to contact you I’d be able to arrange a call back. Kind regards, Chris, e2save customer support

Posted 11 years ago

“Excellent service”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 11 years ago

“Excellent service”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 11 years ago

“Great customer service, received phone next day and I love it. The carrier delivered to a neighbour but put wrong number on the card. I contacted e2 save and they sent me a photo of the front door it had been delivered to. Thanks”

Helpful Report

(Apple IPhone 6 Plus 16GB Gold) - Posted 11 years ago

“It's really good”

Helpful Report

(Samsung Galaxy Note 4 White) - Posted 11 years ago

“Abs brilliant service still waiting on the free gift to arrive buh very happy with my new pne”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 11 years ago

“Poor customer service. 40 minutes on hold and no answer from anybody. 2 weeks after order and still no free gift”

Helpful Report

(Nokia 105 Black) - Posted 11 years ago

Hello Christopher, Thank you for leaving a review. It was good to be able to talk with you earlier after investigating the delay with your gift. I apologise again that the delay wasn’t communicated to you but I hope that after discussing this you feel reassured that your gift will be arriving shortly. Kind regards, Charlie e2save.com Customer Support Team

Posted 11 years ago

“Very good service fast and efficent next day delivery ,very pleased Mr vs blockley”

Helpful Report

(Sony Xperia E3 White) - Posted 11 years ago

“Perfect service but can't use the 'phone (Nokia Lumia 530 black)! It should come with a memory card and a MICRO-SIM, but all it has is an ordinary-size SIM which is much too big for the SIM-1 slot. If you can sort this out I shall be most grateful, and will give you a better star rating!”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

Hello Ronald, Thank you for your review. The handset you’ve ordered doesn’t come with a memory card this is something you would have to purchase separately. With regards to the simcard size, we have sent you a combination sim which is a standard sized simcard with a micro sim within it. You can gently remove the micro sim and use this with your handset. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“Very quick delivery. .didnt think ps4 would come but it came two days after phone as advised . Brilliant company cheap as well”

Helpful Report

(Nokia 105 Black) - Posted 11 years ago

“Ordered a Samsung galaxy S5 on a cashback deal that the telephone operator agreed to pricematch with another carphonewarehouse site. When the order details came through the price, you guessed it, was not the agreed price. So after four very long phone calls i am told that i have to return the phone as they cannot do the deal! Drrr whatis the point of the telephone opertor checking with his management to a deal that cannot be fulfilled.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 11 years ago

Hello Anil, Thank you for your review. I want to apologise if the deal you had discussed was not what was processed. I tried to call you today to discuss this however you were unavailable to take my call. Any tariff disputes can be resolved by us investigating the sales call. Please let me know the best time to contact you so discuss your review. Kind regards, Chris, E2save.com support team

Posted 11 years ago

“Very unfriendly customer support who never listens to your concerns & dont put effort to resolve it. Always in a hurry to end the call. Very disappointed.”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 11 years ago

Hello Vinay, Thank you for your feedback. I'm sorry that after speaking with our customer services team you've been left feeling like you've not been listened to or valued. This isn't how we believe customers should feel after speaking with us and your feedback will be passed on to ensure necessary actions are taken to avoid this being repeated. After looking at your account I'd like to confirm that the last adviser you've spoken to has advised you correctly and would recommend you pursue this. Kind regards, Charles e2save.com Customer Support Team

Posted 11 years ago

“wonderful easy to work phone my monthly price is good too !”

Helpful Report

(Nokia Lumia 630 Black) - Posted 11 years ago

“Delivered a Samsung refurbished phone which looks like new for 99p in clearance within 1 day via DPD. Can't fault anything. Would highly recommend this website.”

Helpful Report

(Samsung E1190 Silver Refurbished) - Posted 11 years ago

“Very good no nonsense purchase, well recommend e2save to anyone !”

Helpful Report

(Apple IPhone 5 16GB White Refurbished) - Posted 11 years ago

“I was happy with the product itself but I did not receive an instruction manual or data cables with the device and I thought that these should of come with the package deal.”

Helpful Report

(Samsung Galaxy S5 Gold Refurbished) - Posted 11 years ago

Hello Elizabeth, Thank you for your review. We can’t guarantee all accessories with refurbished handsets. With regards to the manual, you can download and view this online by visiting the manufacturers website. Kind regards, Chris, E2save.com support team

Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews