“I’m not happy at all
with the way my order has been handled.
While it’s possible that Eaglemoss USA is one of the few sellers online who’s having processing difficulties, a month is too long a time and it could’ve at least done me the courtesy of
letting me know that my order’s being delayed. Sounds like it won’t be getting here in time for a special occasion.
Other things I dislike about my buying experience with Eaglemoss: about 2 weeks ago when I called to ask if
one of the items in this order can be canceled, I was
told that since the entire order’s already been fully processed
it’s not possible. If that’s true, then all of the order should’ve
been ready way before this.
My worst experience was when calling their customer
care number. I got a text in the middle of the night last
week saying that a transaction had taken place for a
certain amount and I saw that was less than my
order amount. When I called to find out if it was a
fraudulent transaction it turns out that only part of my
order has gone through since one of the items isn’t
available. The Customer Service Rep was rude
and abrupt. She’s not doing me a huge favor by answering
my call.
For all these reasons, I’m quite sure I’m not going to
buying any more products from this site again.
I’m disappointed that Star Trek licenses and sells items
through them.”
