Easigrass Distribution Ltd Reviews

Name: Easigrass Distribution Ltd
Address: The Old Grass Depot Park AvenueLondonUB1 3AJ, London
Rating: 4.45

4.5 Rating 323 Reviews

85 %

of reviewers recommend Easigrass Distribution Ltd

Company Reviews

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Metrics

4.5

Based on 323 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0208 843 4180

Email:

reception@easigrass.com

Location:

The Old Grass Depot Park AvenueLondonUB1 3AJ
London
UB1 3AJ

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Easigrass Distribution Ltd 5 star review on 30th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick brilliant service, 2 guys played our lawn in the pouring rain all day, they didn't stop, would recommend this company”

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Posted 3 years ago

Hi, thank you so much for taking the time to write us a review! it's great to hear our team where resilient on the day of installation and that you would recommend us in the future!

Posted 3 years ago

“It’s transformed our garden experience. The garden always looks neat and the kids are outside way more. The downside, if you have pets, is the need to have it cleaned every few months but worth it IMO.”

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Posted 3 years ago

Hi, thank you so much for taking the time to write us a review, its great to hear you feel that you are getting so much more out of your garden experience! Ultimately artificial grass is like an outdoor carpet, so it requires a bit more maintenance if you have pets. that being said you should only need to have our lawn maintenance package done yearly as long as you keep on top of cleaning yourself throughout the year, we sell a product called Easi-pong that helps to relive most odours. If this is something you are interested in, please give us a call, we'd love to help.

Posted 3 years ago

“They were cheerful and did the job with passion cared and made it look amazing They were tidy and just got the job done in a day Explained the dos and don’t on the grass very happy that I don’t need to lawn the grass 😀”

Easigrass Distribution Ltd 5 star review on 23rd October 2020

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Posted 3 years ago

Thank you so much for taking the time to write us a review, we are delighted to hear that you are happy with our installation and the service you received!

Posted 3 years ago

“excellent customer service, no pressure to buy, delivery on time, particularly during this time they were very safety aware, clean, the people on the day were quick and efficient and the whole area was left clean and tidy. very pleased with the result”

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Posted 3 years ago

Hi, Thank you so much for taking the time to leave us a review, we are really pleased to hear that you where happy with the service you received!

Posted 3 years ago

“It has been a long term plan. I’m so glad I planned each stage carefully. I’m also delighted with the Easigrass quality product. I’m impressed that my garden has been enhanced. The initial visit and the installation were exceptional. Installation day was very hot yet the Easigrass colleagues worked relentlessly. I’m so pleased with my transformed garden. Many thanks for making my dream come true. I hope that I have added a photo. If it had not worked, let me know and I will send it separately. With best wishes, Ann”

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Posted 3 years ago

Hi Ann! Thank you so much for taking the time to write us such a lovely review, we are so pleased that you are happy with your installation and received such a high level of service.

Posted 3 years ago

“Service from start to finish was superb. The installers were quick, polite, professional and did a fantastic job leaving the whole garden clean and tidy. Grass looks amazing thank you.”

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Posted 3 years ago

Hi Debbie, thank you so much for your lovely review, its so great to hear you received such great service from our installers and are happy with the finished product!

Posted 3 years ago

“The work they did was a very high standard, came home to an amazing garden.The Easi grass looked beyond our expectations. Wow.”

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Posted 3 years ago

“Excellent customer service, very helpful and great advice.”

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Posted 3 years ago

Thank you so much for taking the time to write a review, we’re to glad your happy with your garden 😊

Posted 3 years ago

“We are happy, but have one problem which I emailed Ben about 2 days ago and had absolutely no response! So I would say your after care is a bit poor”

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Posted 3 years ago

Hi Alice, Thank you so much for taking the time to write a review, I’m so sorry you’ve had a problem getting hold of us, I’ve spoken to Ben and he has confirmed he will be in touch with you by the end of the day today.

Posted 3 years ago

Hi Alice, Thank you for taking the time to write us a review, we are pleased that you are happy with your garden! Ben had been out of office for a few days, he has assured me he has now been in touch with you, apology’s for the delay!

Posted 3 years ago

“The grass is fine - as expected for an expensive product. However the installation process and complete lack of care taken was deeply disappointing. We would not use easigrass again or recommend anybody else to do so. The team who came to do the work had clearly not been properly briefed. We had been told by the salesman that the work could be done without our furniture being brought into the house. However, this was not correct. The condescending lead installer insisted we call the salesman who made it clear he didn’t see it as his problem but eventually agreed to talk to the gardener, who he asked to be as helpful as possible. Instead, however, they simply moved everything into our kitchen blocking access to the fridge, sink, oven, hobs and all crockery, cutlery and cooking utensils. Despite being asked to move this, and agreeing they would, access was not restored until 5pm, following my wife’s repeated insistence. As a result we were unable to cook for our 18 month old daughter who ended up having a lunch consisting purely of toast. Fortunately we were able to order in for ourselves, though of course would have preferred not to have had to do so. We understand why the garden needed to be cleared and were surprised when (having been expressly asked) the salesman us that would not be necessary. However, having been assure the grass could be laid by moving things around the garden during the process we were unable to prepare and the resultant disruption and the gardeners attitude were extremely upsetting. Later in the day the poorly installed floor protection caused my 5 month pregnant wife to trip and fall. Finally on departing they simply piled everything (including leaving things that need to be protected from water uncovered) in the middle of the garden and left. The interior of the house needed an immediate clean as it had been left in a filthy state (despite knowing they would need to take sand through the house they had not brought a hoover or broom!). The lack of care and attention was extraordinary, and the attempt to justify it simply by reference to the gardener having previously worked at the Chelsea flower show (but seeming to tell us he had never worked on a terraced house!) was breathtaking in its arrogance and lack of consideration for customer service.”

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Posted 3 years ago

Hi, thank you so much for taking the time to write a review for us and we are delighted to hear you’re happy with the our product. Having spoken to the surveyor and the installers that attended your garden that day it appears there was some miscommunication regarding your garden furniture, however this not an excuse so for this we can only strongly apologise. We pride ourselves on our high level of service which is why I can assure you that going forward we will be carrying out a full internal investigation. We would like to thank you for bringing this to our attention and ensuring our rigorous internal training programmes will continue to be improved.

Posted 3 years ago

“Great service 👏”

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Posted 3 years ago

“Great service, looks fantastic. Could not have been easier.”

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Posted 3 years ago

“Great service from start to finish. Selection of grass to choose from to suit all price ranges. Polite and professional staff.”

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Posted 3 years ago

“Brilliant service from start to finish. Love the results”

Easigrass Distribution Ltd 5 star review on 14th October 2020

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Posted 3 years ago

“Fantastic service and love our new garden”

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Posted 3 years ago

“We have been extremely pleased with easigrass and their services! A very friendly team, quick and efficient. We also of course love the end product, couldn’t be happier with it!”

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Posted 3 years ago

Hi, Thank you so much for your review! We are so pleased to hear you are happy with your garden!

Posted 3 years ago

“We love our lawn , best thing for a small garden , always looks tidy and’mown’! 🙏”

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Posted 3 years ago

“Grass finally fitted correctly and now looks good. However if you have a problem, don’t expect great after service, this spoils what could have been a great experience.”

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Posted 3 years ago

Hello, Thank you so much for your review. I am so pleased to hear you are happy with your Easigrass garden. I am sorry to hear that you had an issue with aftercare. Should you have further problems please do contact me directly on buffy@easigrass.com if you need any more help.

Posted 3 years ago

Hello, I am so pleased to hear you are happy with your Easigrass final product. I am so sorry to hear you had an issue and you felt it was not handled in our usual high standard way. Should you ever have any issues in the future, please don't hesitate to contact me on buffy@easigrass.com and I would be more than happy to assist you. Kind regards, Buffy Grindrod

Posted 3 years ago

“Simply Amazing !!!!”

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Posted 3 years ago

Hello, We are so pleased to hear you are happy with your Easigrass experience and you love it as much as we do!

Posted 3 years ago

“Our garden looks fantastic - the product itself is just what what we hoped for, indeed better, but also Nitii and his colleague did a brilliant job in preparing the area and installing the easigrass. They worked extremely hard, were very exact and organised, and very courteous and pleasant to liaise with. They seemed to take pride in doing a really excellent job and leaving the garden pristine. If you could request Nitii to do the job, I certainly would! We have been left with an extremely good impression of easigrass and are very glad we chose the company.”

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Posted 3 years ago

Hello Victoria, Thank you so much for your lovely feedback, we are so pleased to hear you had a great experience with Easigrass and we lived up to your expections. I shall pass on your lovely words to Nitii and the team, who I am sure would be more than happy to hear your comments. We are glad you chose Easigrass for your garden!

Posted 3 years ago

Easigrass Distribution Ltd is rated 4.5 based on 323 reviews