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Easigrass Distribution Ltd Reviews

4.5 Rating 323 Reviews

85 %

of reviewers recommend Easigrass Distribution Ltd

Company Reviews

4.5

Based on 323 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0208 843 4180

Email:

reception@easigrass.com

Location:

The Old Grass Depot Park AvenueLondonUB1 3AJ
London
UB1 3AJ

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Easigrass Distribution Ltd 5 star review on 30th May 2022

Easigrass Distribution Ltd 5 star review on 25th May 2022

Easigrass Distribution Ltd 5 star review on 13th May 2022

Easigrass Distribution Ltd 5 star review on 11th May 2022

Easigrass Distribution Ltd 5 star review on 17th December 2021

Easigrass Distribution Ltd 5 star review on 22nd November 2021

Easigrass Distribution Ltd 5 star review on 31st August 2021

66

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the quality and installation. Everything tidied up on completion. Only downside is that my neighbour has not yet received his recommendation reward. Disappointingly, no reply to my email when I queried this. Installer was The Artificial Grass Company Cumbernauld.”

Posted 2 years ago

Hi there Harry, We really appreciate you taking the time to share your rating with us. We are so happy you are pleased with your new lawn and your installation! We would like the opportunity to resolve your feedback regarding recommendation rewards. Please could you contact me at millie@easigrass.com, we’ll work with you to resolve any issues as quickly as possible. Thank you so much! - have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“The way to go! I bit of confusion with the first suggested installation date for May/June. Was then extended to August as the original slot had been filled elsewhere. However, the good news came that an earlier slot was available for the beginning of July, which we accepted.........On both days of fitting the guys were punctual, polite and efficient. The grass looks amazing, and we are exceptionally pleased. Would definitely recommend and have already done so.”

Posted 2 years ago

Hey Sheila and Sam! Thank you so much for this great review. We really appreciate your business and helping to share the word about Easigrass. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. ☺️ Thank you again so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. If you are ever looking to have your annual maintenance service for your lawn by our Easigrass professionals, please don't hesitate to send me an email at millie@easigrass.com - I would be happy to help you with anything! ❤️ We look forward to seeing you again, have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“Not always so responsive on the email in the preparation but excellent end product. Really good labourers on site. Looks fantastic.”

Posted 2 years ago

Hey there Tim! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and helping to share the word about us. ☺️ Please feel free to reach out to millie@easigrass.com with any further comments, concerns, or suggestions you wish to share. Have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“Really happy with the end product and the installation team were great. Our only gripe was lack of transparency and communication with the office as they pushed our project back unexpectedly and then our grass delivery was delayed by a further week. Aside from that, we’re really pleased and it makes our garden a much nicer space to enjoy.”

Easigrass Distribution Ltd 4 star review on 10th May 2021

Easigrass Distribution Ltd 4 star review on 10th May 2021

Posted 2 years ago

Thank you for the kind words Matt. Your garden looks amazing and your dog looks very happy. Sorry our communications were not as they usually are, this is something we will look into in the future.

Posted 2 years ago

“The sales process was pretty straightforward as was booking in an installation date within a short period of time. The installers were tidy and everything was laid in just a few hours. We really like the look of the end product though we have yet to make full use of our garden as it’s winter. We did have a small issue with the installation as grass was fitted a bit too high and interfered with our patio doors opening and closing smoothly. I called and spoke to various people who did not follow up on the issue which was a little disappointing. I eventually spoke to Joe who did follow up and the issue has been resolved.”

Posted 3 years ago

“Just had my easigrass fitted to provide a playground space for my children. Very pleased with the result - the guys worked REALLY hard in the freezing cold, and I cannot believe got it done in 4 hours. They even put some leftover beams around my old tree to fit the grass under and it looks much better than before - I wasn't expecting that so very pleasantly surprised. Would recommend.”

Posted 3 years ago

“Nice job by a competent team but forget about getting a reply if you have an issue, arrogant rude owner manager. Newcastle area.”

Posted 3 years ago

Hello James, Thank you for taking the time to leave us your feedback. Whilst I am pleased to hear you were happy with the overall job, I am sorry to hear you have had a poor experience with Easigrass communication, this is of course disappointing. I would really appreciate speaking to your further about your experience and rectify this for you. If you could kindly send me an email to discuss this further to boutique@easigrass.com I would really appreciate it and will personally look into this for you. Kind regards, Buffy

Posted 3 years ago

“Professional and friendly service with good final results. Satisfied customer.”

Posted 4 years ago

“Huge thank you to Dave who helped me with the delivery today. A really lovely guy and very accommodating. After some issues with the delivery (note that you have to help carry the grass and bags into your own garden, and they are very heavy!) I'm delighted to have our grass now. Quality is excellent and service has been good. Would recommend easigrass to others.”

Posted 4 years ago

“After an initial shaky start when the original surveyor didn’t turn up when I’d worked from home especially one day, the eventual process from quote to installation has been fabulous. A new surveyor was sent on a Saturday, I was very happy with the quote. The installation was totally professional and efficient. The installers were wonderful (covering my patio, washing it down, returning my furniture to its original position) and the quality of the finished product outstanding.”

Easigrass Distribution Ltd 4 star review on 11th September 2019

Easigrass Distribution Ltd 4 star review on 11th September 2019

Easigrass Distribution Ltd 4 star review on 11th September 2019

Posted 4 years ago

“The quality of grass is really good, and the garden looks amazing. The only comment I would have is they had to stop one day as it started to rain, and then promised they would come back the next day. The depot then decided to send them on a different job and nobody corresponded this to us so we were sitting around waiting for somebody to turn up and nobody did. The main thing is that it was worth the wait as the best astro turf I have ever seen laid, and a really good job.”

Posted 4 years ago

“Came and assessed very quickly what needed to be done, agreed the approach with me and just got on with it. The team was courteous and efficient. I would recommend Easigrass because it change my life not just as a sufferer of hayfever but I can now finally stay out in my garden and enjoy it.”

Posted 4 years ago

“Very happy with the work but do not thing final payment should have. Been taken from credit card without being informed or consent”

Posted 4 years ago

“So pleased with easigrass, good service, men worked so hard ,efficient,wonderful and my garden looks lovely.”

Posted 4 years ago

“Lawn care service. The grass needed a little TLC after being laid some 4/5 years ago. Easy to arrange and a reasonable price in view of the work that was completed. The grass looks so much better now and even after a week looks as though its just been done. First class job. My only gripe was that the operative was 2 hours late and I did not receive any text, email or phone call to let me know which did cause some inconvenience”

Posted 4 years ago

Easigrass Distribution Ltd is rated 4.5 based on 323 reviews