“I have tried in vain with Rebekah, whom I assume is customer services for East (clothing).
I returned a rather underwhelming top back in July and although acknowledged by them, I have been fighting a losing battle to receive a refund.
They have stated that they have returned the refund to a card number which has no connection to me and also a fake ARN number which is so long it falls off the page.
My bank suggested that a call to the serious fraud office is called for. Please look at the Trustpilot reviews none of which ever receive a refund.”
“I have purchased a few items and been disappointed as not the East quality I was used to before they closed their stores, however, having recently purchased a skirt I felt the advert had been quite misleading and the quality was very poor.
Returned it at my expense, waited the 14 day max timescale as advised for refund only to be told it will take a further 10 days!
This is not acceptable.
The item I returned which was a sold out sale item went back onto their site after return and again went out of stock within 24 hrs!
Needless to say but I wont be shopping with East again…. Shame as it seems you need my money badly enough that you dont want to part with it!”
“I ordered two dresses, I was going to send one back, but they are both gorgeous. Easy to wear, they look stunning. The packaging is so clever. A little drawstring bag, which I can use as a shoe bag for travelling. I’m a huge fan.”
“I ordered the Aarti blouse yesterday, and it was actually delivered today!
Came in eco recyclable package.
The blouse is gorgeous, in soft feel quality cotton and is a loose, flowing and most flattering fit for any body shape. It is a wonderful eye catching purple mix.
5 stars to East for beautiful clothing and superb service.
Will certainly be back for more.
Julie Mountford (Torquay)”
“I have loved East for years and bought my favourite black, pleated skirts from them before they stopped a while back. Since their return, I have struggled to find anything I like, all pastel, flowers and patch, better suited to the older generation, I am 54 and hate it! . I would buy more if I could buy more block, darker colours. Please bring back the old East!!!”
