“I purchased three frames (non custom sizing) from East Side Studio. The quality of the frames is excellent, the fixings, carpentry and perspex are all well made and packaged with care. They are clearly good value for money. I will 100% be using them again in future, really pleased with my purchase!”
“Couldn't be happier with the frame! I got a few quotes to have have my A0 print framed and they were all way out of budget. The made to measure frame was a fraction of the price and looks just as beautiful.”
“I chose a print from East Side Studio based mainly on the title of the work. Obviously I felt drawn to the image as well. The print arrived carefully contained in a tube, delivered promptly and I was really impressed with the quality of the print. The colours are strong and the paper is excellent. There is a vast arrange of artists and styles. My picture is called 'I keep drinking on my own' which could seem quite sad but not to me. I'm extremely happy with my purchase.”
“Really pleased with my purchase. (ori toor - Hahahoohoo 24"x32" in a black frame). The artwork was dispatched quickly, although DPD unfortunately lost the original parcel. Rosie handled the situation brilliantly—she followed up promptly and arranged a replacement without any hassle.
The artwork itself looks fantastic in person and is really lightweight, which could easily be put up using hanging strips if required”
“Absolutely love the Ori Toor print from East Side Studio. This is the second print I've bought from them, and with such an incredible selection I have my eye on more!”
“Extremely disappointed. The print I ordered was genuinely great quality, but it wasn’t the size clearly advertised on the website.
I reached out to customer service, and Rosie was unhelpful she insisted the issue was with the frame I ordered, not the print itself. It’s very unusual to advertise a print in inches and then send a completely different size.
No refund or reprint was offered, just told to buy another frame. Messages were then ignored.
A real shame, as the product quality was there, but the service completely let it down. Avoid.”
Hi there,
We’re really sorry to hear you were disappointed with your order.
After checking your order and conversation with our support team, the print you received was produced to the correct regional size specification. As explained during the exchange, our UK/EU prints are produced in metric sizes, which can differ slightly from inch-based ready-made frames, and this is clearly explained out in the artwork specification / sizing information on our website, which you admitted you did not read before buying your frame. We also checked the measurements you sent, which aligned with the expected size for the artwork.
It was also acknowledged that the issue was with the frame rather than a cutting error, and we then explained why a replacement would be the same size. We also offered a full refund if you wished to return the artwork.
We always want customers to be happy, and we appreciate the feedback. Going forward, we’ll keep reviewing how we present sizing information so it is as clear as possible before purchase.
Warm regards,
The East Side Studio Team
“We had such a great experience! Their customer service is truly exceptional…super responsive, communicative, and genuinely helpful every step of the way. Any questions or concerns were handled quickly and with care, which made the entire process feel seamless and stress-free. It’s rare to find a company that’s this attentive and on top of things. :)”
“The artwork is stunning and came in a very high quality frame, delivered easily and quickly to our house, excellent customer service - we will be very happy to order again!”
“easy process and appropriate lead times for prints. the print looks super cool and the I especially appreciated the cardboard tube packaging had carboard ends, not plastic. it's a little thing but made it easier to recycle.”
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