“Great print, and nice frame, but very annoyed that East Side Studio then reduced the price of the artwork. It makes it feel devalued and they refused to give me a refund even though I just missed the refund window, so because of that would only buy from here again if I absolutely love the artwork.”
Hello!
Thank you so much for taking the time to share your thoughts with us. We're really glad to hear that you love the print and the frame! We always strive to bring quality pieces to our customers.
We understand how frustrating it can be when prices change shortly after a purchase. We genuinely value your feedback and are always looking for ways to improve our customer experience. If you ever have concerns like this in the future, please don't hesitate to reach out to our team. We're here to help and would love to assist you in any way we can.
We hope to see you back at East Side Studio soon, and we truly appreciate your understanding. Keep an eye out for more artworks – we’re sure you’ll find something you absolutely love!
Warm regards,
The East Side Studio Team
