Eastwood (Sound and Vision) Ltd Reviews

Name: Eastwood (Sound and Vision) Ltd
Rating: 4.91

4.9 Rating 475 Reviews

99 %

of reviewers recommend Eastwood (Sound and Vision) Ltd

4.9

Based on 475 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

Read Eastwood (Sound and Vision) Ltd Reviews

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Phone:

020-3137 2901

Email:

info@eastwoodsoundandvision.com

Location:

P.O Box 3510, Barnet, EN5 9JY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, friendly staff. Certainly better than other AV companies we've used in the past. Thanks!”

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Posted 7 years ago

“Speedy delivery, well tracked and great product at competitive price. Very professional”

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Posted 7 years ago

“Good site. After buying online great communication and fast delivery. TOP!”

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Posted 7 years ago

“I purchased a Babyface Pro from Eastwood Sound and Vision. Unfortunately the outer case was damaged due to transportation. They were extremely helpful and sent another strait away. I would definitely use them again. Highly recommend. First class service! Thank you. Nick”

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Posted 7 years ago

“Excellent service! Quick replies and easy to deal with. Product was delivery very quickly.”

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Posted 7 years ago

“Amazing service and great communication. I would highly recommend them.”

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Posted 7 years ago

“Quick delivery, it then turns out I asked for the wrong item and a the correct part sent out immediately and credit note within two working days. Excellent service most impressed.”

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Posted 7 years ago

“Excellent assistance, advice and communication. all issues sorted immediately and with no hassle. Copetitive pricing.”

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Posted 7 years ago

“Great prices. Wrote to them about few things and seemed like they couldn't really be bothered talking or emailing properly. Customer service very poor”

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Posted 7 years ago

“The items were in stock (not always the case with all suppliers), they arrived next day, and the admin and communication from Eastwood was first class - efficient delivery of invoices, quick response over the phone, etc. Many thanks!”

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Posted 7 years ago

“Will definitely buy from again. Great customer communication.”

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Posted 7 years ago

“Great praces. Service is good. Emails were short and straight to the point. Had a little misunderstanding but this was rectified and problem solved. Delivery as promised. Thank you”

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Posted 7 years ago

Hello Talib, I hope this email finds you well. I was rather disappointed that you gave us a negative review saying that you seemed to think that we couldn’t be bothered talking or emailing properly and that our customer service was very poor. I would like to apologise if that’s the way you felt I responded. In truth, we really pride ourselves on our customer support and we go the extra mile wherever possible to try and provide the very best service to our customers. Looking back through the history of this transaction, you placed your order online at 15:13 on the 9th March and applied for credit through Pay4Later. Your application for finance was approved in 11 seconds which was incredibly quick. At the point that ESV were authorised by Pay4Later to ship your item we placed an order with our supplier. Kindly note that the stock status against that product listed online currently says and said at the time you placed your order :- Non Stock Item. Ships directly from supplier. Call to check stock status. Order before 3pm for free next working day delivery (subject to availability) Note, that you placed your order online at 15:13 An order was placed with our supplier at 15:25 on 9th March, 12 minutes after you placed your order online with ESV. Regretfully, our supplier ‘The Global Distribution Group’ were unable to ship same day and so it got shipped on friday for a today delivery. You emailed me this morning with a tracking number and I obtained that from Global and sent you over a screen shot saying that it would be delivered by UPS by ‘the end of the day’ - this is all of the information we get from UPS unlike DPD which is the courier that ESV use when goods ship from our warehouse. With DPD you get a one hour delivery window with a choice of options. With UPS you do not. You then subsequently asked me if I could retrospectively add eDiscs to your account as you didn’t sign up at the time of purchase. I replied immediately saying that that was not possible. Furthermore, you assumed at the time of order that the £12.00 carriage you paid was for an Express delivery. I replied at the time saying that that was not an Express charge as such and that there was a ‘radio button’ at the checkout stage that you should have clicked to enable free shipping for all orders over £99.00. Off my own back I confirmed that you shouldn’t have paid the £12 and that I was going to refund that for you which is why I asked you for your bank details. This is in the process of being done by our accounts department. At no stage have I failed to reply instantly to your emails or taken the ‘can’t be bothered’ approach. If you read our reviews you will see that we have a high positive star rating. I am sorry that you felt angry enough to give us a negative review and do hope that my response above has answered some of your questions. As a gesture of goodwill, the next time you may choose to shop with ESV again, please drop me an email beforehand and sign up as a customer to start earning eDiscs. Upon sign up, I will retrospectively add back 2,440 eDiscs that you would have earned at the time had you signed up. Togeter with 250 eDiscs just for signing up, these will be worth £26.00 before VAT on your next purchase. If you feel like amending your review I would be most grateful. If not, then no problem at all. Assuring of our very best attention at all times, Yours sincerely Richard Eastwood Managing Director Eastwood (Sound and Vision) Ltd

Posted 7 years ago

“I spoke with ESV about price matching a Lacie Raid drive I'd seen elsewhere. Safe to say they matched it and the product arrived next day. Great service, very quick response and turnaround! Recommended!”

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Posted 7 years ago

“Very responsive and fast”

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Posted 7 years ago

“I received and email with a great offer for a product i was looking for. Placed the order and had the product delivered within 48hours, no issues! Happy days :)”

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Posted 7 years ago

“Excellent product information - good price - excellent quick delivery”

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Posted 7 years ago

“Good price. Swift delivery. Good product. Perfect order.”

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Posted 7 years ago

“Supplied my RME Babyface pro and Glyph external drive for a good price and fast delivery.”

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Posted 7 years ago

“Very good customer service, they even e-mailed me to check I had ordered the correct number of cables.”

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Posted 7 years ago

“Having ordered an end of line model Eastwood organised the provision of the new replacement model at the same price as the old one representing a useful saving and ensuring timely delivery.”

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Posted 7 years ago

Eastwood (Sound and Vision) Ltd is rated 4.9 based on 475 reviews