Easy As HGV Ltd Reviews

Name: Easy As HGV Ltd
Address: Easy As HGV Ltd, Ancells Business Park, Ancells Road, 12 Centaur house, Fleet, Fleet
Rating: 3.43

3.4 Rating 74 Reviews

61 %

of reviewers recommend Easy As HGV Ltd

Company Reviews

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Phone:

0800 9708447

Email:

Sam@easyashgv.co.uk

Location:

Easy As HGV Ltd, Ancells Business Park, Ancells Road,
12 Centaur house,
Fleet
Fleet
GU51 2UJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 21/06/21 I paid £2997 for back to back courses for class 2 and class 1 licence. On the date of my purchase Jake Hall assured me I would fast tracked to get in immediately as the need for HGV drivers in the UK was large. I was then booked in 16/08/21 for my course. Unfortunately I contracted COVID meaning I was unavailable to attend I sent over evidence of which to your office. At this point I had got frustrated in the manner in which I was spoken too and the miscommunication with in your office. So I asked for a refund to which I was told your would deduct a large amount from my original payment of £2997. I explained that no communication had been made with me regarding the deductions but still I did not appreciate the manner I was spoken too. This then left me with no other choice but to review your company online negatively. I was called immediately and asked to take this down as apparently it was not the same reflection on your company and I would be immediately put through for my course. That was in August. I have since repeatedly rang and keep getting told it is with the booking company and somebody would contact me. Nobody contacts me this is not a small amount of money and have on many occasions been failed by yourselves. I have since made a complaint today and immediately got a date sent through how very convenient. They also then stated they would only refund me £ 264.80. Complete CON stay well clear!!”

Helpful Report

Posted 2 years ago

“The worst company! Very very poor service, kept my money paid 1699£ for C+E catering promising they will sort everything out for me. Made me go for the course went on an empty parking without anyone showing there. On the phone they blamed me that it’s my fault not changing my license from foreign one even if they said when I paid that this would not be a problem. Waste my money and made me stay home for 4 days without even trying to sort out my license and being offer another dates or any compensation. Never ever had these poor service in my life. Unprofessional and useful staff and manager. Guys never waste your money and time with this “company “. I beg you. They made me feel worse when telling me they could not proof who is right just offered refund in 14 days want to keep my money even longer. Because of this there will be a further action and I will bring them to the court.”

Helpful Report

Posted 2 years ago

“I paid in full for my training in september, at the beggining the communication was good and my thheory was booked in a decent amount of time but now it's already been a month since i passed my theory and still not have my training booked. Couldn't reach them on the phone and the replies in the email are very evasive, i asked them to tell me how i can get a refund and they just give me the general information and not even giving me a quote over the amount i am entitled to and keep saying they will provide me a training date soon every time i ask about it but never get back to me. Worst choice i have made to start with them, i would never recommend this company.”

Helpful Report

Posted 2 years ago

“Took my money and did not deliver on service or promises made to me on initial conversation. Constant delays and false dawns. I was promised they would be with me every step of the way when in fact there were ignored emails and unreturned phone calls. When I requested to cancel because of these issues I was told there was a 70% cancellation fee. Basically took £2000 and did almost nothing for it! Great business model. Offer a supreme service, fail to deliver it, customer cancels, keep their money for doing a rubbish job.”

Helpful Report

Posted 2 years ago

“Book the tests with this company for cat C and C+E and paid 3.5k. After two fails with cat C i wanted the refund for C+E as I understand the costs and the money for cat C go to my training. They will say anything just to get your money... To my surprise there is no refund from this company is 100% charge. Do not book with them, scum... You will go better with just normal school near you... If any1 is interested any evidence of it I have recordings 07856449818”

Helpful Report

Posted 2 years ago

“I paid 2400 pounds never did any part of the course and after a year was told I only had a year to complete the course . An absolute joke that I haven't been refunded a penny and never did any part of the course . If I'm not refunded I will be taking it to court .”

Helpful Report

Posted 2 years ago

“Not a training provider in the slightest, they are a company who will book you to the training providers you need, they do not do any training at all. Example, if I needed a retest for my cat 1 licence they would charge £300+ the company who was training me would charge £150. One person I spoke to from this company even told me they they are a recruitment agency, Oh also told me I needed to do 2 day's of cpc, at an extra cost obviously, didn't need that as the initial cpc covers me for 5 years, can I get my money back hell no Stay the hell away from this scam,”

Helpful Report

Posted 2 years ago

“aggressive company that cares only for there gain. Booked with them and was not given a break with constant calling and pressure, agreed with them to pay as I train with a deposit of £500, due to covid restrictions and hiccups I couldn't continue with the training,they refused to refund rather took £440 as there cost after my cancellation without any transaction, please avoid. Not an honest firm. A cowboy company, read reviews on them with 80percnt negative feedback. Avoid.”

Helpful Report

Posted 2 years ago

“Was promised before i paid that the whole process takes 6-8 weeks to get license.i have now passed my theory and now they have told me i have to wait 6 months for driving test ! have asked for refund but they are ignoring my emails after saying they can only give me back £300 !! do not use !!”

Helpful Report

Posted 2 years ago

“Scam artists. Refusing to issue a refund for my retest despite me waiting for over 6 months. All I need is a refund until the timing is more convenient. All they want to do is quote terms and conditions and keep my money despite them having incurred no costs. Utter disgrace”

Helpful Report

Posted 2 years ago

“I had to threaten to sue them to get a refund after they cancelled my training. They want to take your money upfront and hang onto it for over a year until the pandemic goes away. Terrible customer service. Useless bookings team. Awful communications. Poor management. Getting info and help was a nightmare.”

Helpful Report

Posted 3 years ago

“I have had to cancel due to unseen circumstances. Was deducted £200 overnight for services I did not use. It is in their Terms & Conditions. I feel I was forced to accept these at the start by replying to an email. I have not used any of the online material or any other service. Please be very certain before committing yourself to this company & definitely read the terms and conditions beforehand. Feel very bad to have lost £200 for free.”

Helpful Report

Posted 3 years ago

“They're acting as a broker, therefore not responsible for quality of teaching. "Near me" school located 25 miles away and 7 am starts, would not compromise on later starts. Unfortunately I purchased back to back class 2 and class 1. Went for class 2 and had different "teachers" (different driving styles) each day. Vehicle's windscreen washed down with bottled water (windscreen wash reservoir empty) before driving exam!! Refund for unused services declined! AVOID LIKE PLAQUE. Go to local school with verified reviews instead!!!”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY! Due to corona virus I was looking into getting my hgv class 2 licence. I spoke to Eric about my situation and he was very understanding. He asked me whilst on the phone to send a reply text saying Option 1. This message I was led to believe was confirming which course I was interested in. Later on to find actually I was accepting the terms and conditions. Whilst waiting for my provisional licence to arrive I was sent to a medical and passed. Weeks had passed and I still hadn't received my provisional licence due to corona virus holding up the dvla. I then realised that just don't have the money to see this through as I had originally thought because of the delays. I tried to contact Easy as hgv and received no response. I continued to try to get a response and eventually received a email from them confirming that I would like to cancel. Now, I understand that I have cost this company a little time in talking over the phone and they paid the medical fees (£50). Also they had sent me online revision. (£200) The refund they offered me was £300!!! I paid £1800 in total Their cancellation policy is completely unfair and they trick you into accepting it.”

Helpful Report

Posted 3 years ago

Easy As HGV Ltd is rated 3.4 based on 74 reviews