“we have packages delayed for couples of days. We really need the package. Please help to deliver to Travelodge by Wyndham Downtown Chicago 65 E Harrison St, Chicago IL 60605. I’m foreigner the don’t have US sim cards then you cannot contact me via phone. Please leave it to reception of Travelodge. Room 903. Ms. Trang Nguyen. Highly appreciate! We need the package urgently. We needs help from Easy but cannot contact or things still could not be deal till 9/Sept. Package should deliver to us on 6/Sept as confirmed”
Hello Trang,
We understand that you have received your order since leaving this review. While we were hoping that this review could be revised as this was mainly a courier/transit issue, we understand your reasoning for leaving it as is. We hope that you can give us another chance in the future in hopes that it meets your deadline and you have a positive 5-star experience with Easy Signs.
“THE FRAME CAME IN DAMAGED AND UNUSABLE. SENT AN EMAIL TO COMPANY AND WAITING FOR A REPLY ON A REFUND OR PREFER TO HAVE MADE OVER, IF IT WILL BE RIGHT. tHEY NEED TO COME UP WITH A DIFFERENT WAY TO SHIP. THIS WOULD HAVE AVOIDED THIS DAMAGE. NOT A SHIPPING COMPANY ISSUE. I WILL CHANGE TO RATING IF THIS COMPANY DOES US RIGHT FOR OUR EVENT.”
Hi Brian,
We are so happy to hear that we were able to fix the issue at hand in time for your event!
Initially when you reached out to us on the weekend we weren't in the office. This issue was addressed and resolved the very day after the memorial day holiday.
We appreciate you allowing us to reprint and ship your custom signage. We look forward to you placing more orders in the future!
Kind regards,
Ebony
“Terrible! I would like to be refunded for this. The flags are way too long compared to the sticks available. This is really annoying because we open them at a show and we cannot use it!”
Hi Gian,
Thank you for your review and taking the time to talk to us further via email about your recent order experience.
Here at Easy Signs we pride ourselves on fast, efficient printing, and precise quality checks upon packing for dispatch.Unfortunately, in this instance we provided the incorrect pole set for your delivery.
This resulted into frustration due to you only being at your local event temporarily. We sincerely apologize for this and we share your annoyance around this situation. Overall, this is not the experience we would like for our customers to have with us and we have processed a full refund for the inconvenience.
Moving forward, we would love the chance to work with you again and provide a 5 star service instead.
I hope to see you place a new order with us in the future.
Kind Regards,
Ebony :)
English