“I ordered a tension fabric banner. Print quality, production time and shipping was amazing. My only complaint was the file template provided proved to be a little difficult to work with as it relates to making sure the design was centered.”
Hi Stephen,
Thank you so much for your thoughtful review! We're thrilled to hear you were happy with the print quality, production time, and shipping — that means a lot to us.
We really appreciate your feedback about the file template. We're sorry it caused some difficulty when centering your design. We're always looking for ways to improve, and your input is incredibly helpful — we’ll definitely take a closer look at how we can make the template more user-friendly in the future.
Thanks again for your support, and we hope to work with you again soon
Kind regards,
Ebony
“I ordered a corregated plastic a frame sign for outdoor signage for my business and the inserts are not at all what I was expecting. The inserts are wavy, textured, and very lightweight resembling cardboard. I was assured it will withstand rainy weather conditions when I got in touch with customer service so we will see if that’s the case. Previous signs I’ve had made with other companies in the past were smooth materials so this order was a slight disappointment.”
“Pros: Fast shipping, affordable price, helpful customer service
Cons: puckering on the seams so the banner won't hang perfectly straight even if steamed/ironed (i ordered a fabric banner) and the white turned out as a very light pink which completely ruined my branding.
So, i recommend only if what you are having printed on the fabric banner does NOT have a white background.”
“The process and website were easy to use from a designers perspective, and the final prints turned out great. Initially, the carrying cases were missing, but customer service quickly resolved the issue and shipped them directly to my client in California. The only hiccup was being asked to provide a photo of what I didn't receive. Since I had already packed everything for shipment, I had to unpack and photograph what I did receive.....it would be more convenient if customers weren't required to take photos of missing items.”
Hello Anthony
Thank you for taking the time to rate us 4 stars, and for the constructive criticism as well.
Unfortunately this is the process we have customers go through, to ensure accuracy. I have this information with my team however, and we will attempt to implement a less tedious process.
We look forward to working with you again!
Best Regards,
George.
“Would be a 5 star review, but you shipped via FEDEX, and the product was 2 days later than it should have been getting to me. Tracking showed it coming to me on Friday by end of day, and the truck never came by on Friday. Redelivery was supposed to be by 2PM on Monday, and it came at 5:30PM. UPS comes by my business every day at 11AM. Their tracking is accurate and service reliable.”
Hello Frederick!
Thank you for taking the time to leave us a 4 star review, Although we do find them reliable at times, There arrival times can be a bit sporadic at times.
Feel free to reach out next time you place an order, and we can share information with you, so that you can arrange your own shipping.
Best Regards
George J.
Hello Colin!
Thank you for taking the time to rate us 4 stars! We are pleased to hear your ordering process went smoothly!
We look forward to working with you in the future!
“I love how the artwork turned out but have a question. I have grommets installed on 3 sides of my banner. On the top there are only 2 (one at each end). This leaves 15' of the banner without a way to hang it on top. Did I not understand how grommets are distributed every few feet around "all sides" or did you simply forget to put a few more on the top? No big deal. I think I can either install them myself or will use a metal rod to hold it up on top since it prevents sags in the banner when it hangs downward. ~ Thanks for the fast turnaround. David Labay”
Hi David,
Thank you for the 4 star review!
We apologize for any missing items to your order. We really appreciate the time you took to chat over the phone about your experience.
Here at Easy Signs, we like to live up to our name by creating an easy-to-use ordering system.
It's also so great to hear that you received your order quickly! We do work hard to have lightning fast turnaround time so you get to display your new signage immediately.
We look forward to hearing from you next time you need any signage!
Kind regards,
Ebony
“everything was quick and easy...the only problem thaat we had with our order of fabric banners was that the stitching down the side was too tight and caused bunching so it will not hang straight without a good amount of tension or weight”
“Customer Service is very good. I had a faulty banner which was replaced without trouble in a timely manner.
The not so perfect part is that the replacement banner came in and was way darker than the first one. All other banners I ordered (3) also were too dark. I has assumed that they would all be as pretty as the very first one.
Hold back on the black ink!!!”
Hi Maggie,
We are sorry to hear that we did not meet your expectations, with the order you placed.
We still look forward to your business in the future, and are hoping you will be completely satisfied with your next order.
We hope to get a 5 star rating next time around!
“After leaving an average review Easy Signs reached out to me to correct the issues I was having. Ebony was very accommodating in my needs and helped me get the things I thought I had ordered and assured me that their mistakes had been taken care of-which they had been. I am happy with the resolution of my experience.”
“Signs seem to be high-quality materials and printed just as I designed them online. However, the online order I placed "got lost" for over a week, until I called to inquire. After the call, I had them in four days. Had this occurred from the beginning they would definitely get five stars”
Hi Jim,
Thanks for taking the time to leave us a great review.
I am very sorry there was an issue with the turn around time on this order. However, I was more than happy to hear after a call we were able to quickly resolve the problem as best we could on our end.
I hope your next order with us is up to our usual 5 star standard, and we look forward to seeing you again soon!
Kind regards,
Ebony
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