"order 35804872 left last 2 items of order somewhere\r\nreally sucks. drivers should give back the tips\r\nso irritating cant simply read a order"

"Never got my food. Charged my account. Never got a refund or credit. Restaurant never received my order. Customer service gave me no solution. No credit. No refund. No anything. Then kicked me out of the conversation."

"Never got my food. Charged my account. Never got a refund or credit. Restaurant never received my order. Customer service gave me no solution. No credit. No refund. No anything. Then kicked me out of the conversation."

"Customer service is set up to not provide service"

"Customer service is set up to not provide service"

"Customer service is set up to not provide service"

"So, I get home after a 12 hour shift on my Birthday and decide I want some Thai food for dinner. I find Thai Cuisine online and set for a delivery. I place my order and EatStreet shows me the tracking of it. I took about and hour for the driver to leave with my food at 5:02.\r\n\r\nNow I live less than 2 miles from the restaurant so I figure 10 minutes at most. I give it 30 minutes and nothing. EatStreet support says to call the restaurant, so I do and a gentleman answer the phone. First he says he doesn't see my order, then he comes back and says he'll make it right now. I tried to explain that the driver left at 5:02 with already and I'd like my food. After all, my CC had been charged the $39.64 already. So he says he'll make it and have it delivered and will charge me again.\r\n\r\nI work for a company that has been in business since 1916, and our success is because of our Customer Service. This Gentlemen lacks any of that.\r\n\r\nEatStreet is allowed to operate out of this restaurant, so the bottom line is that I am Thai Cuisines customer, not EatStreet because EatStreet gives the money to the restaurant for my meal just as a Server would.\r\n\r\nI will definitely not recommend this place to any of my numerous friends or business colleagues. For fear they'd try to double charge us and the cooks would be out there stripping our Harleys.\r\n\r\nI contact EatStreet and they state that Thai Cuisine is responable for the refund and it clearly shows that on my CC statement. Yet they refuse to refund me for the no delivery despite Eat Street tracking shows that it was picked up at 5:02pm and never deliver and the gentlemen at Thai Cuisine said he'd make it for me but would charge me again.\r\n\r\nNever got a refund from either businesses, nor did I get my food"