Name: EEC Home Improvements
Address: 140 Norwood Road, Southport
Rating: 4.62

“Avoid at all costs. Get your deposit money back ASAP. Please read the facts and take your business elsewhere. Various Health & Safety risks, poor workmanship and horrendous or non existent customer service. I wouldn't score them 1 star but had to give them something to write the review. 1. We struggled to get a survey date suitable to us, as EEC Solar try to carry out all their work in one area at one time, so survey times are what suits them, not the customer. 2. Site Surveyor arrives and is inexperienced, the plan was roughly written out in biro on a notepad, very confusing with several things crossed out and rewritten. I’m sure a 7-year-old could have supplied more information to the install team. In casual conversation I find out it’s the surveyors first day with the company. 3. The surveyor was also unable to correctly use the IPad that EEC Solar had supplied, therefore couldn't upload the sketchy info. When he left install info was extremely limited. 4. Scaffolding arrives, separate contractor and they were fine. 5. Install date agreed, but again it was what was suitable for the company, not the customer. 6. Install team arriving with little to no information as to what is required from the poor survey info, I had to explain to them on the day. 7. A lot of the time they were discussing things in my property they weren’t speaking English so it was impossible to understand what they were talking about. 8. They struggled to run the cables, they also seemed very inexperienced. When I did speak to them I found out it was also their 1st day with the company! 9. The electrical inspector arrived during the install and at that stage he pointed out a few things that weren’t being carried out correctly, he gave the install team advice, but they ignored it. He was very honest and genuinely a credit to his trade (one of the few plus points). 10. I’m no expert, but even I knew they were breaching several health and safety rules during their time at my home. With possible risk of fire, fatal electric shock, or both. 11. At the end of the install I was invited to view the panels on our roof, I pointed out that they looked uneven and were untidy and I was told that it was due to my old roof joists? I had never seen any other solar panels looking so uneven whether it was on new or older properties. 12. I was appalled as they looked like domino's thrown haphazardly on to a sand pit. 13. There was very little explanation as to how anything worked and then they left. 14. The electrical inspector returned and pointed out lots of install faults and also informed me that the spacing of the solar panel roof rails was incorrect and would cause the panels to suffer micro cracking over a period of time due to flexing. 15. The electrical input supply from the grid was left loose and unsecured, with the corner broken off, isolators were unmarked, AC/DC cabling that should have been run through separate trunking had been run through the same trunking. The Invertor was mounted incorrectly, with the paper fitting instructions still left stuck on the back. He explained that these should have been removed as it increased the risk of fire. 16. Various cables were left unclipped, so there was risk of them accidentally being caught and pulled out. 17. After several calls to the company with hundreds of promises of return calls that never happened the install team finally returned to straighten the solar panels. They fitted some extra clamps which has basically bent the panels further to level them up, but again this has increased the chance of the panels cracking. In layman’s terms it’s like trying to bend or twist a large LED TV, you just wouldn’t even try it. 18. I’ve lost count of how many times I’ve called EEC Solar and even speaking to Jen the manager, their level of customer service is honestly without doubt the worst I have ever experienced. No return calls, lies and hollow promises. 19. While we have waited for an eternity for them to correctly put their mistakes right, we’ve had to have scaffolding left at our property in the hope that they would return. It's now been there for 2 months. 20. I debated for some time about leaving a negative review as I still wanted the poor workmanship rectified but now I have decided it’s easier to tell other people to avoid this company like the plague, and I’ll take them to court to get my money back. 21. They’ve taken on more work than they can cope with due to the government cut off point of March 31st 2019 and this has obviously meant their customer service is now just atrocious and non-existent. 22. Their only concern is rushing through installs with poor workmanship, health and safety risks and shortcuts. Not concerned with customer satisfaction or reworks as there is no money in returning to a job to put things right, but plenty in carrying out another installation, no matter how bad it is. As consumers we've honestly tried to be patient and reasonable but its just hopeless. Please read this and take note. We are not people that continually complain, in fact we never do, but we are really worried other people will suffer in the same way with this dreadful service. It’s an extremely large expense and their service is simply awful. Please look for another company and take your business to a company that cares, not one that has bitten off more than they can chew and now the customer is the one that suffers. We really hope you take notice of this review and avoid this terrible service.”


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

EEC Home Improvements Reviews