“WEDDING IN 3 DAYS!! ORDERED ITEM POOR QUALITY. I'm writing this review with deep disappointment as my wedding is in just 3 days. My experience with Efavormart has been inconsistent, highlighting both excellent and poor customer service within the same order.
The Good:
When my initial order faced delivery delays, I contacted customer service via chat and spoke with Callie. She was exceptional - friendly, understanding, and immediately worked to find a comparable solution. Callie's professionalism and problem-solving approach were exactly what I needed during a stressful time.
The Concerning:
Unfortunately, when the product arrived (Curly Chair Sash), it didn't match the advertised photos at all. It was POOR QUALITY, DOESN'T WRAP AROUND A CHAIR, and HAS FRAYED EDGES. When I contacted customer service again via chat, I spoke with Samira about this significant discrepancy. The interaction was disappointing - her tone was unprofessional and dismissive, lacking the empathy one would expect when a customer receives an incorrect product so close to their wedding. Rather than acknowledging the company's error, she suggested I purchase an additional product to resolve their mistake.”
“The chair covers, table runners and chair sashes worked beautifully in our church social hall. I am a repeat customer and will continue to purchase more items from your company. Also, shipping time was amazing”
“These are the cutest gumball machines ever. All you have to do is put them together, which consist of snapping together a few bits, some was already put together, and you are done. These also holds some small treats if you want to put some inside them. They are great for my Christmas theme table with one added to each place setting.”
“The cocktail napkins are a perfect color. The cake image ink is very light in color,wish it was darker. Overall ink is quite light.
The cloth napkins are also a great color.
Easy to order & personalize on the website.”
